James P. Email & Phone Number

Grand Canyon Village, Az, Us

• Assist Clients with technical solutions; Review Client issues related to Vendor products, new technology, pricing, availability, and any documentation that may be necessary.• Actively maintain knowledge and skills with ever-changing IT technology via Vendor training, Higher Education courses, and personal education.• Utilize various methods such as return on investment (ROI) and root cause analysis (RCA) to ensure the best solution for clients.

• Continuously monitor high-performance data center servers, networks, and applications.• Evaluated and escalated Mainframe, Network, and Software Issues to appropriate Stakeholders.• Participated in various Network, Mainframe, and Systemwide ITILs.• Conducted monthly Mainframe maintenance and software changes, creating appropriate documentation and SOPs.

Kalamazoo, Michigan Area

• Monitored and performed checks in the data center with over 1000 servers (physical and virtual).• Installed and removed Servers in Server racks performing security and network tasks.• Provided technical support to over 8000 Customers via telephone, email, and Help Desk trouble tickets.

Battle Creek, Michigan Area

• Assisted with Network, AV, and Desktop Configuration and Setup in a Campus Network with over 3000 Nodes, 12 Bldgs., 6 Locations, and 6000 Users.• Worked with Dell, HP/3Com, Hitachi, Crestron, Apple, and Lumens Hardware; Apple, Windows, HP/3Com, Moodle, Crestron, Outlook, and Deep Freeze Software.• Respond to trouble tickets (BMC TrackIt), Maintain and Install Printers, Projectors, Workstations, and other peripherals, Manned Helpdesk assisting Email and Login issues.

Traverse City, Michigan Area

• Maintained Database records and organized information for high turnover and Award-Winning Critical Care Cardiac Unit.• Assisted Patients' families with their needs, provided information and assistance, resolving problems, satisfying expectations, or escalating it to appropriate Staff.• Maintained and ordered documents and office supplies for a staff of over 30.• Ensured HIPAA Security standards were properly implemented and followed with Staff and Guests.

Asheville, North Carolina Area

Jackson Hole, Wyoming Area

• Diagnosed and resolved software and hardware issues, ranging from simple to complex, (Dell, HP, Cisco, and Apple).• Created and maintained thorough documentation of processes, knowledge base, and trouble tickets.• Instructed and assisted users on various software programs and OS’s (Microsoft, Apple, Unix, and various Proprietary Software). • Installed operating systems, software, antiviruses, and patches (directly and over networks).

Greater San Diego Area

• Assisted new and seasoned riders in finding the bicycle (and/or accessories) of their dreams and/or needs.• Consistently recognized for outstanding sales and customer relations.• Worked with companies and vendors such as Trek, Cannondale, Specialized, Gary Fisher, Giro, Bell, Oakley, Spy, and other leading bicycle companies.

Greater San Diego Area

• Assistant Information Systems Coordinator, Unit Clerk, S3 Clerk, Cryptographic Tech.• Designed and Implemented Campus Network of over 150 Nodes, 4 Bldgs., and 300 Users.• Ordered, maintained, and inventoried computer assets followed proper security policies for decommissioning.• Coordinated with Department personnel to ensure moves and installs were facilitated in an effective and efficient manner.• Established training and records database system for computer network, used as a model throughout the corporation (over a dozen divisions), saving both man-hours and budget.

Master Of Applied Data Sc

Bachelor Of Science - Bs, University Studies

Associate Of Arts And Sciences - Aas, Computer Engineering, Summa Cum Laude

Associate Of Arts And Sciences - Aas, Computer Systems Networking And Telecommunications, Summa Cum Laude

Associate Of Arts And Sciences - Aas, Computer Programming, Summa Cum Laude

Certificate, Computer Programming, Specific Applications, Summa Cum Laude

Associate Of Science - As, Advanced Electronics, Summa Cum Laude

Data Systems Technician (Certification), Small Computer, Network, and Security (Certifications), Joint Maritime Command Information System.

Communications, Summa Cum Laude

Communications and Cryptographic Specialist (Certifications)

Astrophysics

Philosophy