Experienced Computer and Network Analyst/Consultant (and Disk Jockey) with a demonstrated history of working in various industries (Hospitality, Higher Education, Healthcare, and Retail) all with philanthropic intent. Skilled in Statistical Data Analysis, Crisis Communications, Sales, IT Infrastructure Management, and Numerical Linear Algebra. Strong arts and design professional with a Bachelor of Science - BS focused in University Studies from Western Michigan University.
New Era Solutions
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Consultant (Self Employed)New Era Solutions Jun 2000 - Present Assist Clients with technical solutions; Review Client issues related to Vendor products, new technology, pricing, availability, and any documentation that may be necessary. Actively maintain knowledge and skills with ever-changing IT technology via Vendor training, Higher Education courses, and personal education. Utilize various methods such as return on investment (ROI) and root cause analysis (RCA) to ensure the best solution for clients.
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DjWnmc 90.7 Fm 2008 - Present
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Operations AnalystMichigan State University Jul 2016 - Feb 2018 Continuously monitor high-performance data center servers, networks, and applications. Evaluated and escalated Mainframe, Network, and Software Issues to appropriate Stakeholders. Participated in various Network, Mainframe, and Systemwide ITILs. Conducted monthly Mainframe maintenance and software changes, creating appropriate documentation and SOPs. -
Customer Support Analyst (Intern)Bronson Healthcare Dec 2016 - Jun 2017Kalamazoo, Michigan Area Monitored and performed checks in the data center with over 1000 servers (physical and virtual). Installed and removed Servers in Server racks performing security and network tasks. Provided technical support to over 8000 Customers via telephone, email, and Help Desk trouble tickets. -
Information Technology InternKellogg Community College May 2015 - Dec 2016Battle Creek, Michigan Area Assisted with Network, AV, and Desktop Configuration and Setup in a Campus Network with over 3000 Nodes, 12 Bldgs., 6 Locations, and 6000 Users. Worked with Dell, HP/3Com, Hitachi, Crestron, Apple, and Lumens Hardware; Apple, Windows, HP/3Com, Moodle, Crestron, Outlook, and Deep Freeze Software. Respond to trouble tickets (BMC TrackIt), Maintain and Install Printers, Projectors, Workstations, and other peripherals, Manned Helpdesk assisting Email and Login issues. -
Unit Clerk, Cardiac Care Intervention UnitMunson Medical Center Sep 2004 - Jun 2009Traverse City, Michigan Area Maintained Database records and organized information for high turnover and Award-Winning Critical Care Cardiac Unit. Assisted Patients' families with their needs, provided information and assistance, resolving problems, satisfying expectations, or escalating it to appropriate Staff. Maintained and ordered documents and office supplies for a staff of over 30. Ensured HIPAA Security standards were properly implemented and followed with Staff and Guests. -
BartenderTgi Fridays 2002 - 2003Asheville, North Carolina Area -
System EngineerJackson Hole Mountain Resort 1999 - 2001Jackson Hole, Wyoming Area Diagnosed and resolved software and hardware issues, ranging from simple to complex, (Dell, HP, Cisco, and Apple). Created and maintained thorough documentation of processes, knowledge base, and trouble tickets. Instructed and assisted users on various software programs and OS’s (Microsoft, Apple, Unix, and various Proprietary Software). Installed operating systems, software, antiviruses, and patches (directly and over networks). -
Manager/SalesBike Usa 1995 - 1999Greater San Diego Area Assisted new and seasoned riders in finding the bicycle (and/or accessories) of their dreams and/or needs. Consistently recognized for outstanding sales and customer relations. Worked with companies and vendors such as Trek, Cannondale, Specialized, Gary Fisher, Giro, Bell, Oakley, Spy, and other leading bicycle companies.
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Information Systems CoordinatorUnited States Marine Corps 1991 - 1995Greater San Diego Area Assistant Information Systems Coordinator, Unit Clerk, S3 Clerk, Cryptographic Tech. Designed and Implemented Campus Network of over 150 Nodes, 4 Bldgs., and 300 Users. Ordered, maintained, and inventoried computer assets followed proper security policies for decommissioning. Coordinated with Department personnel to ensure moves and installs were facilitated in an effective and efficient manner. Established training and records database system for computer network, used as a model throughout the corporation (over a dozen divisions), saving both man-hours and budget.
James P. Skills
James P. Education Details
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Master Of Applied Data Sc -
University Studies -
Summa Cum Laude
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Summa Cum Laude
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Summa Cum Laude
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Summa Cum Laude
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Us Navy School Of Advanced ElectronicsSumma Cum Laude -
Us Marine Corps Communications SchoolSumma Cum Laude
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Astrophysics
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Philosophy
Frequently Asked Questions about James P.
What company does James P. work for?
James P. works for New Era Solutions
What is James P.'s role at the current company?
James P.'s current role is Data Scientist | Deep Learning Magician | polyMath | Improvise, Adapt, and Overcome | have you tried turning it off & on.
What schools did James P. attend?
James P. attended University Of Michigan, Western Michigan University, Kellogg Community College, Kellogg Community College, Kellogg Community College, Kellogg Community College, Us Navy School Of Advanced Electronics, Us Marine Corps Communications School, Michigan State University, Northwestern Michigan College.
What skills is James P. known for?
James P. has skills like Fiber Optics, Crisis Communications, Social Media, Itil Certified, R, Linux, Active Directory, Data Center, Data Management, Sales, Computer Network Operations, Networking.
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