James Peek Email and Phone Number
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Career Highlights;• Winner Circle Q3 2023• Created T-Mobile for Business strategy for entire market• Winner Circle Q1 2020• #1 store in Region Q1 2020• #1 PNW, 5th in Region, 24th in Nation as Acting District Manager Oct 2019• 3 month stretch as District Manager 2019• Leadership Development Program to Territory Manager Graduate 2019• 4 month stretch assignment as Territory Manager 2019• Diversity and Inclusion chapter lead for Veterans and Allies PNW retail channel• 4 month stretch assignment as Territory Manager 2018• Nextlvl Facilitator for development of next level leaders• Top store in PNW for total Accessory Revenue 2017 and 2018• #1 in District for MI % to post 2016• #67 in Nation for total performance 2015• #1 in Area for Accessory 2015 • #1 in Area for Mobile Internet Sales % to post 2015 • #1 Store in Area Accessory sales 2014 • Created coaching process and documents used district wide 2013 (Verizon Wireless)• Winner Circle Assistant Manager Pacific North West 2012 (Verizon Wireless)• Top Management Team 2009 Q1, Q2, Q4 (Verizon Wireless)• Winner Circle Assistant Manager Pacific North West 2009 (Verizon Wireless)• #1 Store in District for 2008 (Verizon Wireless)• #1 Store in District for entire year 2004 (GameStop)• #1 Store in Company Reservation and Sales on 2 major game titles 2003, 2004(GameStop)• Maintained top 5 stores in the Region for 2003-2004 (GameStop)
T-Mobile
View- Website:
- tmobile.com
- Employees:
- 90699
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Principal Customer Experience Manager - Ai EnablementT-MobileTacoma, Wa, Us
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Sr Ai Strategy Manager, Ai Direct Channels StrategyT-Mobile Nov 2022 - PresentUnited StatesDevelop processes for data enhancements by identifying, prioritizing, and utilizing data attributes that enhances machine learning and model performance utilizing Pega tools and reporting.Conduct analysis of Next Best Action (NBA) program to ensure results align to use cases, channel goals, and company priorities.Translate analysis into meaningful business insights to create strategies and recommendations to meet business needs.Manage and ensure PEGA enhancements from optimizer bundle and 1:1 Ops manager tools meets program requirements leveraging internal and external partnerships to improve functionality, health, and performance of NBA program.
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Territory Manager (Dealer Development Manager), Metro By T-MobileT-Mobile Sep 2021 - Oct 2022North SeattleMaintain up to 18 stores, cross multiple Dealers and Sub-Dealers.Support Dealer teams through consultative development, training, and mentoringReinforce T-Mobile training standards and programs. Advise, champion, and support the development of business priority acumen, field planning, and execution of Metro by T-Mobile critical initiatives within Dealer teams.Provide support for Go to Market meetings, promotions, readiness and launch event execution.Complete Market and store level analysis to identify SWOT.Manage new Dealer store onboarding, ensuring operations, reporting & analysis, systems, and log-ons ready for store opening.Influence local Dealer leadership on operational efficiencies to improve inventory management, reduce cash risks, and ensure compliance of merchandising and Dealer operating standards.Interact directly to strengthen communication and cross-coordination with Retail, Dealer, and HQ teams, Engineering, EIT, and Customer Care.
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Business Development Manager T-Mobile For Business (Rdm)T-Mobile Nov 2020 - Sep 2021South Seattle, Central SeattleMulti-unit manager role supporting 35+ stores.Partner with DM’s from 3 COR Districts to drive business performance through strategic planning.Partner with Senior Business Managers around lead support and alignment of business/retail team.Create strategic business plan used across multiple markets to drive in-store business activationsInfluence and motive leader's through relationship building and coaching to drive new large and small business accounts.Create alignment with account executives and retail to bridge gaps in communication and customer pain points.
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Store Manager High VolumeT-Mobile Jul 2017 - Nov 2020LakewoodDevelopment of internal leadership teamCross District support with T-Mobile Premium Retailer and Corporate RetailerPartner with other leaders to develop leadership programs in DistrictDevelop strategies to improve accessory performance in District and MarketCreate strategic business plans to increase revenue and growth in storeManage sales floor, employee sales process, and side by side selling.
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Retail Training Store ManagerT-Mobile Mar 2014 - Jul 2017TacomaManage training location for Pacific Northwest, providing support to market learning center trainer.Responsible for coaching and development of sales team and new employees.Create strategic business plans to increase revenue and growthManage sales floor, employee sales process, and side by side selling.Evaluate performance of store to develop strategies to overcome gaps in operations, sales process, and staffing.
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RecruiterTerra Staffing Group Aug 2013 - Feb 2014Tukwila, WashingtonManaged full cycle recruiting including compliance requirements, selection, offer, and negotiation.Handled client relations, business development, and recruiting management across all business functions.Sourced and marketed candidates to clients for open positions.Partnered with clients to develop job titles and provided guidance on hiring policies and program.Increased client base and revenue for location as only recruiter. -
Assistant ManagerVerizon Wireless Nov 2005 - Aug 2013Responsible for training, coaching, and development of sales team.Managed and lead sales team to achieve store, district, and region goals.Create strategic business plans to increase year over year profitability and growth.Manage retail inventory in compliance with region standards.Manage flow of sales floor, customer experience, and employee sales process.Evaluate performance of store and develop strategies to overcome gaps in operations and sales process.Consulted small to medium sized business customers to generate new leads, increase growth and profitability. -
Loan OriginatorLoan Network Jun 2005 - Oct 2005PuyllupDeveloped targeted leads to generate loans proposals and applications.Established client meetings to create loan proposal and financing options.Negotiated with lenders to identify and secure the best rates, closing costs, and loans based on client credit rating.Managed loan application process and related documentation in submission for loan approval.
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Store ManagerGamestop Nov 2001 - May 2005TacomaMaintained and trained up to 18 employees at a time.Responsible for hiring, scheduling, and terminating employees.Conducted annual reviews for management and employees.Through strategic planning, continuously increased annual sales by 15%.Assisted District Manager by performing store audits and ensuring marketing compliance.Performed quarterly inventory check of up to 300,000 dollars of product.Managed daily operations of store dealing with shipments, shrink, sales, and weekly KPI metrics. -
Medical ReceptionistUnion Avenue Pediatrics Mar 2000 - Jan 2001TacomaEnsured the security, process, and organization of medical records.Managed inbound and outbound scheduling and customer care.Authenticated medical insurance and coverage limits for patient visits and services.Verified patient payment obligations to establish billing options and payment plans.
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Medical Specialist/Medical Team LeaderUnited States Army Jul 1995 - Jan 2000Ft LewisEnsured Medical readiness of 150+ soldiers for military deployment.Managed medical team responsible for over 300 soldiers and civilians.Responsible for training and development of medical team and soldiers.Ensured medical records were secured, maintained, and organized per military requirements.
James Peek Skills
James Peek Education Details
Frequently Asked Questions about James Peek
What company does James Peek work for?
James Peek works for T-Mobile
What is James Peek's role at the current company?
James Peek's current role is Principal Customer Experience Manager - AI Enablement.
What is James Peek's email address?
James Peek's email address is ja****@****oup.com
What schools did James Peek attend?
James Peek attended University Of Phoenix, University Of Phoenix, Tacoma Community College.
What are some of James Peek's interests?
James Peek has interest in Children.
What skills is James Peek known for?
James Peek has skills like Telecommunications, Customer Satisfaction, Customer Retention, Direct Sales, Wireless, Sales, Customer Experience, Call Centers, Sales Management, Sales Operations, Account Management, Customer Service.
Who are James Peek's colleagues?
James Peek's colleagues are Surya Aluru, Mohammad Aziz, Gerald Alarilla, Sherry Burks, Latasha Borders, Ashley Winn, Azaruddin Shaikh.
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James Peek
Sales Excellence | Managerial Leadership | Driving Results & Transforming Underperforming TerritoriesToledo, Ohio Metropolitan Area6syneoshealth.com, hotmail.com, hotmail.com, bright.net, woh.rr.com, astellas.us3 +141935XXXXX
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1sarasotacountyschools.net -
James Peek
Dallas-Fort Worth Metroplex
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