Took inbound calls, assisted policyholders who experienced an Auto or Homeowners loss. Determined Insurance coverage. Completed follow ups by accessing losses and assisting on insurance claims

Scheduled appraisals, repairs and reviewed police report documentation. Opened insurance claims and contacted all parties involved. Reviewed information from Insured policyholders and third party Claimants. Sent settlement letters and obtained required documentation.

Conducts compliance review on all loans that are 90 days past due for foreclosure referral and investor requirements.Obtains mortgage documents and places codes in system for the review process. Orders documents that are needed for the review process

I processed payments for borrowers to bring their mortgage current.Conducted financial interviews to assist borrowers with their mortgage. I took inbound and outbound calls. I assisted borrowers with mortgage questions and transferred calls to different departments regarding the status of their loan..

Processed label requests for Legal Administrative Assistants and Attorneys. Assisted Secretary with setting up conference meetings. Inventoried boxes, pulled record file requests, distributed mail and assisted managers with office service work. Processed mail, made copies and scanned paperwork for Legal Administrative Assistants and Managers.

Ordered FHA case numbers and completed validations for borrowers. Trained new employees on FHA case numbers and validations. Sent case transfer letters to various lenders by email. Assisted borrowers with mortgage and payment information. Answered inbound and outbound calls. Transferred borrowers to Loan Advisors and various departments for further assistance.

I took inbound and made outbound calls . Provided assistance for clients on refunds and computer access information. Processed credit card/ach payments over the phone and assisted customers with homeowners program information. Processed refunds and assisted various clients by email and phone

Journalism minor

I screened on-air phone callers, edited and reorganized podcasts on the website. I also built radio promos with adobe audition.

I programmed music, updated music news on the website. I also gave suggestions for music in our weekly music research meetings.