James Phillips Email & Phone Number

Stretford, England, Gb

United Kingdom

Specialising in recruitment industry experience and operational excellence, I own and execute end-to-end implementations, defining client requirements whilst nurturing positive and productive client relationships. I coordinate our internal development teams to ensure timely delivery of key client projects, taking into account all impactful variables. Additionally, I help drive the enhancement and innovation of reporting and data analytics. I also offer consultancy support to our clients to help maximise their data-driven strategies. With a particular focus on client and stakeholder management, I provide effective problem solving, focussed on root cause analysis whilst remaining dedicated to delivering value and driving success to our business and our clients.

Manchester, England, United Kingdom

Leading a global team of 20+ to deliver client and internal reporting requirements across the global business. Directing the team to achieve strategic goals around the supply of meaningful data analytics and insights. Identifying key opportunities for performance optimisation and innovation to establish sustainable solutions that adhere to lean methodologies whilst minimising risk and enabling positive data practices.Key stakeholder management of external clients and internal senior leads to set realistic expectations and objectives whilst driving continuous improvement throughout the business.Coaching colleagues to be more data driven and consult on performance to help identify potential commercial impacts, utilising tools such as Power BI.Directing a team of Business Partners and Developers to design, build and implement reporting from historical manual systems like Excel and PowerPoint, into market leading and dynamic operational dashboards that satisfy both client and internal requirements, offering commercial insights and performance oversight.

Currently managing a team of ten reporting analysts, I'm responsible for all client activity reporting across the UK. Dealing with our largest customers and internal stakeholders my team produce effective and meaningful KPI/SLA reporting.