James Phillips Email & Phone Number

St Albans, Gb

London, England, United Kingdom

Sleepy Hollow, Aylesbury Rd, Thame, Ox9 3At

London, United Kingdom

Tempsford

Managing all P1/P2 Incidents and Escalations throughout the lifecycle to completion ensuring relevant and timely communications to all Stakeholders.Producing and delivering Post Incident Reviews as appropriate.Managing Incident Teams to ensure Major Incidents are resolved within agreed SLA’s.Responsible for producing and delivering Dashboard reports on all Major Incidents, Problems and Escalations.Maintaining accurate Problem Records and following through with Root Cause AnalysisResponsible for the creation, and maintenance, of the Kier Site/Service Criticality Database providing impact details for each Site and Service within the Group.Performing Trend Analysis and Known Error management and where necessary feeding into the Service Improvement process.

Hemel Hempstead, United Kingdom

Provision of 1st/2nd Line Support to a wide user base. Main technologies supported include Windows 7/XP, MS Office 2010 as well as bespoke applications. Duties range from account creation to project management.

St Albans, United Kingdom

As owner of the company I had overall responsibility for all aspects of the business; including developing and evolving the strategic direction of the business which rapidly saw Socious Sports become the premier provider of Rugby Union summer camps in the country. On a day to day basis I was responsible for reviewing and maintaining strict control over all budgetary concerns; managing, leading and motivating all staff - including the creation of development/training plans; overseeing the development and maintenance of 3rd Party relationships and ensuring that Customer Service was at the heart of the business.

London, United Kingdom

Providing a high level of support to user base of 500+ including Trading Floor – TT Trading PlatformFirst point of contact for escalation from support team of fiveSpecific Team Leader duties included scheduling of work load, ensuring all SLA’s were met, implementation of projects and maintenance of all team documentation

London, United Kingdom

Sole support of up to 200 Investment Banking staff including, planning and implementation of projects, co-ordinating moves/changes as well as day to day support of all applications/hardwareStandardisation of Remote Access procedures, including Lotus Notes replication, laptop builds (Win 2000)Account administration using Terminal Server, general server administrationPDA support for Palm OS and Pocket PCReporting to all levels of management involving production of stats from Remedy call logging systemAdditionally have taken over support of our Finance department which has exposed me to applications such as Fidessa, SWIFT and IntellimatchAlso responsible for the support of the marketing department giving my exposure to MACs and graphics packages

London, United Kingdom

Providing a high level of support to user base of 500+ including Corporate Finance, Capital Markets and Holding Board DirectorsFirst point of contact for escalation from support team of threeSpecific Team Leader duties included scheduling of work load, ensuring all SLA’s were met, implementation of projects and maintenance of all team documentationReporting to end users up to and including Holding Board Directors