Executive level consultant adept at identifying and interpreting key insights from vast, disparate data sources. Presenting these findings in a compelling story with a detailed strategy for operationalizing the insights, inspiring executives to take action.Seasoned director of large scale, enterprise wide systems and programs including customer experience management, survey programs, brand tracking studies, social media monitoring systems, brand performance tools and revenue analysis solutions.Accomplished leader of highly successful market research and analytical teams consistently exceeding performance goals, presenting insightful analysis and improving performance for global organizations.Developed and implemented innovative strategies for increasing customer satisfaction, brand image, online sentiment, loyalty, user engagement, and market share.Expert in several areas including market research, brand tracking studies, voice of the customer programs, Net Promoter Score / System (NPS), social media monitoring, text analytics, revenue management and business intelligence.