James Platten Email & Phone Number

Avon, In, Us

Indianapolis, Indiana Area

•Manage Vocera system for 7 campuses with a total of 3600 users•Manage 11 Windows servers with Vocera upgrades and maintenance•Manage 2000 Vocera badges with configuration and troubleshooting•SME trainer for future Administrators for the Vocera System•Provide training to all departments on usage of badge •Setup and manage call flows, groups and address book entries•CCM experience with managing desk phones, cisco handheld phone•CCM usage for problem solving issues with phone configurations

•Led 5-person facility build out, completing entire cabling and device layout 1 month ahead of schedule; worked with team to set up 100 PCs and 5 networks / racks in facility•Trained 20 network admins and created related job guides on Solaris / Windows systems and services for troubleshooting, managing, and monitoring accounts•Support the planning, design, management and implementation of new and improved information systems; wiring topologies; switches; routers•Maintain PC workstations; software installation/upgrades; moves/additions•Execute server administration using Windows and Solaris; patch management, monitoring, troubleshooting and documenting all issues•Ensure functionality of network infrastructure and security configurations •Collaborate with engineers to resolve discrepancy reports; perform QA inspections

• Performed routine maintenance on A-10a and F-16c/d aircraft• Inspected Airframe, hydraulics, and engines for damage or defective parts• Troubleshot maintenance issues to determine cause of the aircraft system problems

Indianapolis, Indiana Area

•Prepares and deploys about 20 iPad 4’s•Configures and deploys 100 Vocera badges•Creates documentation for iPad’s and Vocera administration•Creates Visio flow charts for improving on-call system•Performs administrative functions with Total Maintenance System

Westfield, In

•Imaged 100 computers in 10 weeks using ghost and manual application; performed proactive updates to ensure readiness for new user assignments•Assisted about 2000 local/remote end-users through phone, chat, remote sessions and email for network, system, hardware and email issues •Pushed McAfee encryption to 390 remote laptops in 8 weeks, using Altiris/beachhead

Indianapolis, Indiana Area

•Assisted end-users with EDM, Microsoft Office 2007, Miap, Citrix and TSS•Performed software imaging, hardware and PCs system installations •Conducted quality assurance to computer systems and applications •Conduct procedures to resolve end-user issues to new computer systems

Maintained order and discipline within the institution by enforcing facility rules, regulations, and applicable legislation in the supervision of inmates.Searched inmates and environs for contraband as well as providing first-response in the event of assault, riot, fire, medical emergency, etc.Received training on report writing, human/public relations, administrative rules, standards of conduct, weapons familiarization, and communication skills, and crowd control techniques.

Maintained A, B, and C checks on the L10's, 75's and 72's aircrafts.

Bachelor Of Science, Computer & Information Technology

Certificate, Network Infrastructure Systems

Network Infrastructure Systems (Honor Graduate - 5-month course completed).

Associates Of Applied Science, Aviation Maintenance Technician

Airframe and Power Plant License