James Pletcher Email and Phone Number
James Pletcher work email
- Valid
- Valid
James Pletcher personal email
With over a decade of leadership experience in hospitality, my expertise lies in directing complex projects and driving operational excellence at Cherokee Nation Entertainment. My mission is to elevate service standards and enrich guest experiences, aligning with our organization's culture of continuous improvement. I bring a diverse perspective to our team, fostering an environment where innovation and collaboration thrive.In my role at Hard Rock Casino Tulsa, I've honed my skills in staff recruitment, retention, and development, managing a team of 125 to achieve exceptional service benchmarks. My hands-on approach to cross-training and coaching 68 employees across multiple venues has established a culture of beverage sales excellence and collaborative achievement, positioning us to meet our ambitious goals.
Cherokee Nation Entertainment
View- Website:
- cherokeestarrewards.com
- Employees:
- 1120
-
Director Of HospitalityCherokee Nation EntertainmentClaremore, Ok, Us
-
Hotel General ManagerCherokee Nation Entertainment Mar 2015 - PresentCatoosa, Oklahoma, Us
-
Assistant Director Of Food And BeverageHard Rock Casino Tulsa Feb 2014 - PresentDirected recruitment and retention of a staff of 125.Evaluated staff, Trained, supervised, and coached and implemented skill sessions.Resulted in multilateral staff achievement of work objectives.Crossed trained and managed multiple bars and restaurant venues. Trained, coached and developed a staff of 68 employees. Helped establish service standards and best practices for each venue.
-
Restaurant General ManagerHard Rock Casino Tulsa Apr 2013 - PresentDirected recruitment and retention of a staff of 125.Evaluated staff, Trained, supervised, and coached and implemented skill sessions.Resulted in multilateral staff achievement of work objectives.Crossed trained and managed multiple bars and restaurant venues. Trained, coached and developed a staff of 68 employees. Helped establish service standards and best practices for each venue.
-
Mcgill'S General Manager Hard RockHard Rock Casino Tulsa Apr 2013 - Nov 2013Crossed trained and managed venue for multiple bars and restaurant venues. Trained, coached and developed a staff of 68 employees. Helped establish service standards and best practices for each venue.
-
Front Office Hotel ManagerHard Rock Casino Tulsa Mar 2012 - May 2013Developed and implemented strategies for increased occupancy. Trained, developed and coached valet, property operators and front desk agents for a hotel property of 454 rooms. Developed and implemented strategies for increasing guest service by fixing processes, coordinating goals and strategies with staff. The overall outcome was an increase in guest satisfaction month over month. Worked closely with marketing and player development to help yield inventory based on carded play and hotel occupancy.
-
Casino HostHard Rock Casino Tulsa Mar 2011 - Oct 2012Identified and developed high end players to maximize carded play and gaming revenue Responsible for driving gaming revenue. Tracked and trended player development events to ensure maximum return on investment is obtained for each event. Maintained close personal relationships with top tier guests while providing superior customer service. Drove extra trips to high end players resulting in guest loyalty and growth of top tiered database.
James Pletcher Skills
James Pletcher Education Details
-
Executive Gaming And Development Program, University Of Reno Nevada (Unr).Executive Development In Gaming -
Hilton Conrad Executive Development Program For Hotel And Restaurant Management, University Of HoustAnd Restaurant Management
-
Rogers State UniversityBusiness Technology
-
Oklahoma State UniversityCulinary Arts/Chef Training
Frequently Asked Questions about James Pletcher
What company does James Pletcher work for?
James Pletcher works for Cherokee Nation Entertainment
What is James Pletcher's role at the current company?
James Pletcher's current role is Director of Hospitality.
What is James Pletcher's email address?
James Pletcher's email address is ja****@****kee.org
What schools did James Pletcher attend?
James Pletcher attended Executive Gaming And Development Program, University Of Reno Nevada (Unr)., Hilton Conrad Executive Development Program For Hotel And Restaurant Management, University Of Houst, Rogers State University, Oklahoma State University.
What skills is James Pletcher known for?
James Pletcher has skills like Customer Service, Hotels, Hospitality, Resorts, Food And Beverage, Team Building, Hospitality Industry, Casino, Customer Satisfaction, Budgets, Restaurant Management, Recruiting.
Who are James Pletcher's colleagues?
James Pletcher's colleagues are Vanessa Crittenden, Shane Mchale, Timothy Gougler, Kevin Beck, Rhonda Calhoun, Tasha Price, Richard Mayes.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial