James Pointer Email & Phone Number

Egypt

• Mr. Pointer is in the role of an Elevated Sensors Multi-Functional Field Service Representative (FSR) to serve as a technical expert throughout an area of operation (AOR). Mr. Pointer will work at the front end of the delivery of our operation providing units within theater state-of-the-art Intelligence, Surveillance and Reconnaissance (ISR) and FP (Force Protection). • Troubleshooting, maintenance, and repair of AXIS PTZ cameras, Star Safire III, HD 380, and 80 Ft and 107 Ft towers.• Spearheaded network administration activities through Cisco switch/ router management; handled profound network characteristics analysis to develop and represent comprehensive enhancement solutions, and necessary procurement/removals/modifications.• Provided compelling support to customers with SGS/Ageon, as well as data recovery.• Serve as a contractor, held primary accountability for supporting the Department of Defense Automation Equipment (Maintaining and Accounting for Force Protection Equipment, and Personnel Scanners).• Full expertise with Spynel/R3D, Boomerang, RDISS, and Solar Stik/ Greens deployment, as well as familiar with fiber operation and wireless radio operations.• Analyzes service requests, estimates the operating costs, monitors and manages contracts throughout the service life.• Evaluates alternative technological offerings in the marketplace to determine economical, efficient and appropriate satisfaction of those needs.• Familiar with basic maintenance and repair of CWS (Containerized Weapon System.

• Spearheaded network administration activities through Active Directory, DHCP, as well as Cisco switch/ router management; handled profound network characteristics analysis to develop and represent comprehensive enhancement solutions, and necessary procurement/removals/modifications; and familiar in the use and deployment of Blue Coat (Packet Shaper)• Provided compelling help desk support, data recovery, while proactively handling repair efforts as needed• Serve as a contractor, hold primary accountability for supporting the Department of Defense (i.e. Force Protection Equipment, and Personnel Scanners) and the Department of State in Iraq• Serve as an integral part of the team, while proactively handling additional duties to gain additional expertise and provide a comprehensive contribution to operations overseas ( Counter Bomber and Subtle Madness training)• Analyzes service requests, estimates the operating costs, monitors and manages contracts throughout the service life• Evaluates alternative technological offerings in the marketplace to determine economical, efficient and appropriate satisfaction of those needs

2011Spearheaded network administration activities through Active Directory, DHCP, Cisco IP Call Manager, utilization, as well as Cisco switch/ router management; handled profound network characteristics analysis to develop and represent comprehensive enhancement solutions, and necessary procurement/removals/modifications; utilized Retina scanner for network security scansHeld primary accountability for the remote TDMA VSAT, CSSVAST, and CAISI networks design/installation/maintenance/operationProvided compelling help desk support, while proactively handling repair efforts as needed; monitor MC4 remote sitesTroubleshot through fault isolation/detection and testing of new CFLCC VSAT architecture and a CSS VSAT network, while effectively sustaining 100% STAMIS connectivity for local customers through quality management of assigned units to Iraq at all times via CSSVSAT Worked to support, manage, and provide comprehensive assistance for 120 users, as well as masterfully managed 55 assigned network systems Design and installation of infrastructure cabling and networks, and detailed knowledge of IA policies procedures and regulations.

2006Leveraged superior subject matter expertise to soldiers and civilians on major installation, repair, and maintenance techniques as it relates to the telecommunications/ electronic equipmentUtilized telephone/ two-way radio to maintain 100% effective communication with the military operating base to ensure proper understanding of instructions and report unauthorized equipment deploymentGained excellent skills in Night Vision Goggles, Antenna Systems, Military Global Positioning Systems, Radio (SINCGARS all models of 1523's(ASIPS), and satellite radios repair; efficiently translated complex schemas and drawing to timely isolate and resolve communication issues; utilized proficiency in GRM test machine and multimeters, as well as applied gained skills in EPLRS, FBCB2 operation to deliver superior performance quality; acted as a certified

Furnished masterful assistance for the 417th Base Support Command since 2004, facilitating the conceptualization/execution of the administrative strategies within the USAREUR; Given the leverage to direct the property disposal efforts across 3 installations and one large military family housing area, while supporting the activities of the Installation Manager's OfficeServed as a Fire Marshall /Key Control Custodian; held full accountability for and consistently enhanced the efficiency of the Emergency Management / Mass Casualty Drills/ Community and Host Nation relationsHeld full responsibility for the installation, maintenance, and troubleshooting of the assigned telecommunications equipment, while effectively handling raising accountability as assigned Provided compelling leadership for a team of 20 at the installation, operation, and unit-level maintenance, directing and delegating assignments, as well as developing resourceful schedules to effectively utilize available talentsFostered positive and motivational working environment; handled regular performance appraisalsPlanned and successfully implemented Preventive Maintenance and Quality Assurance programs, resulting equipment lifecycle maximization; Supervised and coordinated radio and switching sub-assemblage installations; sustained 100% encryption device accountability and monitored/conducted diagnostic testing and necessary updatesCoordinated the utilization of assets worth $2M and administered/managed secured classified equipment and information, ensuring top-notch adherence to Communications Security Operating Procedures

Spearheaded the CAT-5/6, fiber optics, telephone lines, data lines, Cisco routers, and other telecommunication equipment installation; facilitated several simultaneous communication installation projects executionMonitored work-in-progress through site inspections to timely identify and eliminate discrepancies, as well as to sustain superior adherence to building codes, standards and specificationsAllocated work power and formed teams to ensure effective deployment of skills; assisted with the man-hours estimationManaged procurements and coordinated supplies/equipment receipt; served as a key point of contact with vendors and subcontractors; fostered loyal relations to secure beneficial contract ratesHandled daily operational issues in a professional and diplomatic manner; proactively conducted site travels; successfully installed loss prevention systems for Wal-Mart and Cosco stores