James Poole Email and Phone Number

As Director of IT, I serve as a high-level executive leader, overseeing technology initiatives and managing a wide array of intricate technical projects, aimed at driving organizational growth and process improvement. I manage IT support, user support, continuous improvement, and platform development to maximize the success of software and hardware solutions. Additionally, I oversee software and hardware engineering activities for video-based security systems and products.✦ Key Highlights ✦• Engaged with vendors and key stakeholders to drive new infrastructure and cost control strategies.• Spearheaded risk assessment audits and facilitated security awareness training to optimize team performance and reduce threats and vulnerabilities.• Created and executed new operating procedures to optimize the delivery and support of phone and network services to more than 50 storage facilities across Southern California. • Improved capacity planning and virtualization processes, resulting in 99.99% uptime in a 24/7/365 support environment.• Implemented new security policies and Payment Card Industry Data Security Standards (PCI DSS) auditing procedures, enhancing long-term operational compliance and maximizing customer protection levels.

At Jacobs Advance Consulting Services, I directed all aspects of technical support, project development, and IT engineering for the company and led cross-functional teams. I also oversaw daily operations including budget planning, resource allocation, and small- to medium-sized implementation projects. By providing leadership and guidance, I was able to ensure seamless implementations and project completion.✦ Key Highlights ✦• Formulated innovative solutions to meet client expectations, overseeing a user base of 5K people.• Successfully integrated 4 merger & acquisition (M&A) companies into existing business model and resolved issues related to employees, systems, and clients. • Acknowledged by management for recovering 70+ mid-tier accounts, resulting in the retention of $4M in annual revenue.