Working alongside a small, close-knit team I found that my growth within it was on-track to becoming team leader as I was finding myself already able to take responsibility for most of the tasks required for the role and left wanting to be held more responsible for a team of colleagues who said I should go for it, however the decision to continue my progression with a focus on a permanent relocation away from Birmingham became the stronger contender.Receptionist Duties• Greet and assist visitors, couriers and engineers upon arrival.• Answer phone calls and respond to inquiries promptly and professionally.• Liaise with couriers and engineers to coordinate pickups and deliveries.• Provide updates on part availability and delivery status to relevant personnel.• Address any issues or discrepancies with received or dispatched parts.• Assist with security searches to ensure compliance with company security policies.• Report any suspicious activities or security breaches to the appropriate authorities.• Maintain a clean and organized reception area.Warehouse Duties• Accurately pick and process orders on time for dispatch.• Inspect and record the quantity and quality of incoming shipments.• Train new employees on warehouse processes and IT systems and provide ongoing mentorship.• Troubleshoot and resolve technical issues related to warehouse operations.• Assist with advanced IT support tasks within the warehouse.• Proficiency in using inventory management, control processes and IT support systems.• Coordinate with other warehouse staff to ensure smooth operations.• Physical ability to lift and move heavy objects as needed.

Regained on-site employment with an amazing job agency which had work available while I was residing in Wakefield and very fortunately managed to help with easing my relocation back to Birmingham too.• Deployed monitors, exceeded daily targets and gained additional work duties.• Rescanned legacy stock monitors, data wiped and rebuilt PC’s ahead of schedule.• Adhered to health and safety, safe lifting and recycling procedures at all times.

Worked from home after Mr Phone Care could no longer afford my services, which became ideal to continue with during the COVID-19 pandemic so I could freely relocate between Birmingham and Wakefield to stay close with my family members. • Conducted virtual tasks for numerous enterprises using cloud based dynamic platforms.• Repeatedly scored 80%+ on monthly performance reviews.• Proficient in tasks requiring advanced internet expertise including: writing, internet research, link profile building, product catalogue assessment, data information corroboration, accuracy verification and site reviews.

Promoted to Store Manager after the opportunity arose for me to manage a separate franchise in tandem with Mr Phone Care after one year as a Supervisor.Store Manager Duties• Took charge of opening & closing up the shop, cashing up, stock control & visual merchandising.• Responded to changes in the mobile phone market to provide the best advice to customers.• Provided help to customers using the Internet Café with practical demonstrations.• Remained vigilant with on-site security personnel to guard against shoplifting.• Ordered parts and registration credentials via online retailers.• Developed new procedures to streamline customer registration.PC Technician Duties• Quickly resolved selected issues on the spot for all mobile and computer technology.• Applied all possible repairs after careful discussion and diagnosis of the problems.• Provided hardware and software problem fixing for an average of 20+ clients a week.• Completed all work with the utmost concern for customer privacy and the GPDR.• Communicated with customers to effectively meet their individual needs.