Maintain an eBay store using returned goods from Backcountry.com and Competitivecyclist.comGo through product to see what is sellable or not, repair as necessary, and list items on eBayMaintain log of items for sale, sold costs, eBay costs, shipping costs, etc.Box and ship items as they sellRespond to customer questions from the eBay storeMaintain organization of product from different categories and from different stages of the processDevelop SOP for creating and maintaining an eBay store

Manage the store’s service department so as to maintain high quality and safety standards and deliver exceptional service to customersSchedule and monitor the production of shop work to meet customer demandWork with management to build, train and certify a team of technicians to carry out shop serviceAssist immediate supervisor in evaluating staff needs including hiring, scheduling and evaluating staff performancePreserve complete and accurate shop records and maintain record keeping systemsOrder shop materials, tools, supplies, and partsAssemble and repair action sports equipment to REI and/or vendor standardsDiagnose problems and sell services to customersAssemble, maintain, and repair bicycles for both customers and the sales floorMount, maintain, and repair skis and snowboards for customersContact distributors and companies for ordering and warranty issuesCommunicate with co-workers regarding status of projectsCommunicate with customers regarding status of their ordersMaintain equipment and ensuring a clean, secure and safe work environmentMaintain a clean and organized shop areaSell outdoor gear and apparel to customers on the sales floor

Manage front end operations including cashier, returns, and customer service departmentsWrite schedules for approximately 30 people, and maintain break schedules throughout the dayMaintain registers throughout the day including opening, closing, pulling and counting extra cash, performing repairs and maintenance, keeping track of paperworkDeal with difficult customer service situations on a regular basis