James Proffitt Email and Phone Number

• Project management and readiness management for multiple and concurrent projects ensuring effective business case development, definition and planning, risk and issue management, resource management, stakeholder management and overall delivery.• Ensure all change delivers measurable returns and value for the business area.• Pro-active identification and progression of areas of opportunity.• Colleague engagement to facilitate the change journey.• Embed a change methodology

- Providing coaching and training to individuals and teams in company inductions or knowledge upskill within agreed timescales. Ensuring a high quality of understanding and application of processes that achieves the required standard.- Develop and provide feedback on individual performance and use this to assist individuals and team managers to translate identified development needs into suitable development plans and support.- Providing an ongoing support service to colleagues and their business areas to improve capability and business objectives.- Utilising planning and organising skills to ensure training sessions meet the training requirments.

- Processing customer requests in relation to their savings accounts in a back office environment. - ISA Subject Matter Expert- User Acceptence Tester and Business Representative for the Financial Services ISA Supercomplaint Phase 2 project- Creating effective communication for the industry governing bodies, 3rd party project teams, competitor project teams and the wider Co-opertaive Bank project team.

- Responding to customer queries over the phone and via email on Mortgage, Insurance, Savings and Membership queries.

- Responding to customer queries over the phone and via email on Mortgage, Insurance, Savings and Membership & Reward queries.