• Support and develop strategic initiatives through data analytics processing and visualization• Utilize internal and external databases• Point person to maintain and update databases• Research, capture, collect, refine, clean and analyze data sets attributed to any aspect of Seniors and Healthcare strategy• Create, pull and maintain Key Performance Indicators used to evaluate segment performance• Utilize numerous software applications to visualize the analysis into different, palatable portions depending on the audience• Continuously look to improve the accuracy and quality of all data used in reporting• Constantly performing meta data cleanup operations within SalesForce• SME on insights, market trends, competitive intelligence and strategy of the overall seniors market• Work with stakeholders across all transversals as an SME for ad hoc requests throughout NorAm.• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives• Provided strong leadership to enhance team productivity and morale• Implemented and developed operational standards, policies and procedures• Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.• Leveraged data and analytics to make informed decisions and drive business improvements.

• Create models to quantify the value of strategic opportunities by aggregating and analyzing macro data, P&L, budget and balance sheet and historical trends• Create economic models, analyze data and develop strategic plans, including market & competitive analyses, purchasing, facilities management, supply, compliance, and labor• Perform financial analysis, growth and retention analysis, and modeling and data analysis for other departments, including identifying KPIs and key actionable data• Conduct market research and analysis for acquisition opportunities, detailed competitive analysis, and segment monitoring.• Queried databases for information needed for report processing.• Identified and resolved problems through root cause analysis and research.

Define and conduct market attractiveness analyses and contribute to the process lead by the Global Strategic Planning Leader to develop the region's strategic plan. Lead the quantification and regular update of the segment's market potential. Conduct detailed segment-specific analyses of key competitors at local and regional levels. Measure historical long-term performance on key progress indicators allowing to identify our strong and weak points compared to competition.Engage with a regional network of local contributors on key themes (market & competitors) in the segment and in the other dimensions in particular working closely with the Geography and Service Operations.Provide continuous insight as part of developing the global segment strategyBuild and maintain complex financial models to align with segment and global strategiesConduct strategic studies as agreed with Global Segment Strategic Planning LeaderProvide regional and country data for Group or Global Segment reporting as defined.Develop processes and progress indicators to ensure that strategic choices are consistently translated into operational and functional action plans.Researched and prepared financial analyses to quantify and value strategic decision alternatives. Prepared recommendations based on aggregation and analysis of company information, external macro data, and unit level P&L and balance sheet current and historical trend analysis using Brio, Essbase/EDW and Excel tools.

• Saved $25k per year in labor based on a labor force of roughly 25 employees• Reported on all logistical, pricing, analysis, and day-to-day shipping activity. Assisted sales and account management teams with all freight and shipping concerns. Worked in conjunction with accounting and finance teams to meet revenue and profit projections on a monthly basis, reporting directly to the COO• Acted as subject matter expert for volume and budget projections for top 20 customers. Handled product pricing and costing; performed ad hoc analysis for sales and marketing projects for top customers• Saved an average of 45 labor hours per week by utilizing Six Sigma applications to optimize production flow and decrease production time in our manufacturing plant• Created procedural and process flow documentation for seamless communication and integration between sales teams and operations. Responsible for implementation of six new set procedures• Reported directly to the CEO with day-to-day sales and cost analysis against the budget. Performed full year budget analysis along with adjustments to the budget for the executive. Reported monthly profit & loss values; including monthly variance, seasonality, customer specific revenue and margin, discounted cash flow valuation and costs of goods and services directly to the CEO and CFO• Performed detailed market research for business-to-business and business-to-consumer projects• Responsible for reporting and submitting all claims to all freight and parcel carriers

Responsible for day to day analysis of cost and pricing discrepancies. This includes our core business, along with our installation and cleaning divisions. Report anomalies and issues directly to the CEO, CFO, COO and VP of sales directly.Research potential sales projects and apply information directly to our CEO and VP of sales. Analyze sales and cost figures to better improve overall manufacturing performance. Examine inventory and sales of goods using Verticent and Data-Link to find anomalies within our process flows.Helped initiate our start of business with Amazon.com. Performed the cost-benefit analysis; identified our products to sell; purchased the UPC's, labels, etc. to apply to our products; created the operations and shipping guidelines internally.Lead point person for all retail bids and Requests for Proposal (RFP's) from all current and potential customers. Responsible for preparing action plan to complete pricing, general questions, marketing and sampling out to RFP originator. Responsible for auction and bidding processes for all customers, including the top ten retail companies in the United States. Evaluate the pricing and cost for bids, submit to sourcing company(ies) for review.Assist sales team with proposals by building sales templates for bid. Incorporate sales knowledge to apply to specific sales products within the bid or quote.Considered the subject matter expert for sales analysis and operations costing.

Responsible for managing 29 domestic and international accounts ranging from Tier 1’s to small independent firms.Analyze rates and cost structure from vendors via SQL and OLAP to maximize quality and cost efficiency for routing tables. Utilizing each vendor’s niche market or region to benefit the overall stability of specific destinations. This analysis optimizes opportunities for customers by destination and region by providing better rates and superior quality.Point of contact for various projects. Such as migration of switches/trunk groups through all phases, reconciling disputes and conflicts including legal, finance and routing issues.Provide support for project management initiatives related to sales products and workflow organization. Responsible for internal presentations for several new product pushes.Create and maintain workflow analysis of department practices to streamline our organization’s performance. Including swap/bilateral agreement tracking, cost reductions and margin increases base on world market opportunities.Work across several departments to streamline process flows for our suite of products. Reduce back office lag via interdepartmental meetings and conferences.Work with domestic routing team to maximize quality for customers and vendors on our +1 and NPA NXX partitionsOversee managing of Arbinet’s Xchange platform along with traditional carrier services, ranging from day to day activities along with document management, cost reduction and routing utilization.Utilize two separate routing and reporting systems to maximize profit on both Arbinet’s GenBand switches and Primus’ Veraz switches.Analyze and initiate swap opportunities with Tier 1’s and smaller niche vendors. Use certain product lines offers to off-set or leverage against other products to provide maximize revenue and margin. i.e., receiving U.S. domestic traffic to off-set better costs for international termination cost, etc.

Provided competitive market analysis for contract negotiations including pricing, terminal and hubbing swaps, capacity standards, and general cost reductions.Oversaw all routing, pricing, & rate analysis. Responsible for cost reduction for U.S. inbound traffic. Responsible for inbound and outbound rate sheets and correspondence (technical & financial).Analyzed code discrepancies based on the international NPA/NXX. Used analysis to maximize profit or minimize loss.Provided cost accounting and GAAP analysis based on customer's need. Including billing disputes based on services rendered.Used buy-rate analysis to maximize profit margin on a daily basis.Handled all technical support and quality evaluation through CDR analysis and test calls with vendors. Support IP and TDM (SIP/H.323) interfaces and systems.

Managed all new carrier interconnects for Europe, Africa and the Middle East through credit analysis process, capacity requirements, international settlements and legal issues.Served as a subject matter expert in wholesale voice sales analysis for Eastern Europe, Africa and the Middle East.Facilitated all agreements between international customers and Sprint's carrier services division for supported regions.Provided competitive market analysis for contract negotiations including pricing, terminal and hubbing swaps, capacity standards, and general cost reductions.Developed strategic routing in support of cost savings and margin initiatives.

Performed economic analyses on key routing scenarios for Africa and the Middle East resulting in major regional cost savings.Analyzed vendor rates to assess value for interconnections in the Middle East Region and Africa through business case comparisons.Managed and maintained carrier relationships through ongoing communications and site visits.2002