• Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc.• Prepare paperwork and real estate related documents through the corporate workflow process such asexhibits, diagrams, endorsements, mortgage documentation, etc.• Track and update community sales team reports, community dashboards, contact report tracking,scorecards and standards of excellence• Demonstrate model home and present community/floorplan features to customers (not discussingpricing where licensing is a requirement)• Assist with scheduling post-sale contract appointments, facilitating the customer visitation process

• Establish customer relationships and follow up with customers, as needed.• Use a customer-focused, needs-based review process to educate customers about insurance options.• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services

• Validated and confirmed the accuracy of various documents associated with the home purchasing process. • Communicated with numerous correspondents through Microsoft products as well as through phone conversations. • Responsible for ensuring the purchasing of loans were processed as efficiently as possible in accordance with turn-times and other various deadlines.