James Pulliam Email & Phone Number

Remote

• Engaged as a consultant for META as Learning and Development Administrator for the Cornerstone Learning Management System (LMS).• Functioned as System Administrator for the Environmental Health & Safety division deploying multiple different trainings and assignments, while monitoring compliance and adherence.• Assisted in development and deployment of various trainings including Work and Office Safety, Diversion, Equity & Inclusion, Machine & Tool Shop Safety, Hazard Safety, and more.• Facilitated various projects in revision and revamp of trainings and training catalog, ensuring continuous project deliverables were completed and communications on progress provided along with next steps, ensuring collaboration and milestones achieved.• Developed and maintained comprehensive training dashboards and reports for executive leadership, providing a holistic view of key performance metrics and enabling data-driven decision-making.• Delivered ongoing technical support to staff, troubleshooting issues and resolving concerns.

Santa Monica, California, United States

• Provide world-class levels of customer service to Cornerstone clients and partners, as well as internal teams • Addressing client urgencies and escalations in a timely manner, and against Service Level Agreements, while assuring successful use of Cornerstone’s products on a use-case basis • Regularly interacted with Development and Engineering teams to assure proper priorities and roadblocks for clients addressed • Maintain various team dynamic by overseeing multiple aspects of Cornerstone’s product and Partner base, including technical areas such as APIs, SSO, and Integrations• Cross-functional role of collaboration with various internal teams for launching of new Products through and in-between Quarterly Release • Review and provide analytical data regularly to upper management and various teams to assure metrics and adherences. • Oversee and captivate hiring of new employees• Adopt and launch new systems to help increase efficiency and tracking of employee’s schedule and adherence • Development and growth of current and new employees’ progress and success within organization by assuring advancement of skill set and knowledge of platform, along with technical achievements and expertise • Multiple projects and change controls for clients against system changes and product releases (SSO, Feed/DBA changes, etc.)

• Consulted as a subject matter expert with various Product Managers, Technology Teams, and Client Success and Implementation • Assured success and support of Partner base to launch new and existing clients with Cornerstone Products• Managed team globally, in US and EMEA regions • Trained and involved in hiring of new employees, serving as a mentor and go-to resource for guidance • Hosted and presenting of various Training, both internally and with partners or clients.• Worked with communications team to drive internal promotion of the company programs, initiative and collaborated with developers and production managers to market product and services.• Built and maintained strong, long lasting customer relationship, proactive follow up of accounts undercharge by identifying, recommending and understanding the partner needs.

Santa Monica Global Headquarters

• Supported Strategic Partner base on Cornerstone Product • Provided feedback to leadership on pain points and client focused issues• Worked on projects within the contact center to grow the business and handle service and inquiry calls.• Coached new hires during on-the-job training and provide contact center floor support when needed.• Directed and coordinated marketing activities and policies to promote product and service and renewed the financial aspects of product development.• Applied sale forecasting techniques and strategic planning to verify the sales and profitability of product, consulted with buying personnel to determine the projected demand for product and services.

Pasadena, Ca

• Delivered exceptional customer service while answering customer questions• Conducted web meetings to assist customers • Reviewed new product releases and interacting with development • Collaborated with engineers to troubleshoot customer issues • Provided instructions and tutorials for user support via knowledge base • Provided support via phone calls, e-mails, and live chats for both end users and internal administrators and employees • Configured system hardware and software for employee use

Upland, Ca

Rancho Cucamonga, Ca

San Dimas, Ca

IT Tech Support - Intern• Network and server maintenance; provided support through user interface• Monitored and implemented data backup and recovery.• Provided web assistance and software support through intranet.• Implemented and maintained IT security protocols.• Built and repaired personal computers for new and existing company employees.• Manned the helpdesk during peak hours.