James Pulliam Email & Phone Number

Remote

• Engaged as a consultant for META as Learning and Development Administrator for the Cornerstone Learning Management System (LMS).
• Functioned as System Administrator for the Environmental Health & Safety division deploying multiple different trainings and assignments, while monitoring compliance and adherence.
• Assisted in development and deployment of various trainings including Work and Office Safety, Diversion, Equity & Inclusion, Machine & Tool Shop Safety, Hazard Safety, and more.
• Facilitated various projects in revision and revamp of trainings and training catalog, ensuring continuous project deliverables were completed and communications on progress provided along with next steps, ensuring.
• Developed and maintained comprehensive training dashboards and reports for executive leadership, providing a holistic view of key performance metrics and enabling data-driven decision-making.
• Delivered ongoing technical support to staff, troubleshooting issues and resolving concerns.

Santa Monica, California, United States

• Provide world-class levels of customer service to Cornerstone clients and partners, as well as internal teams
• Addressing client urgencies and escalations in a timely manner, and against Service Level Agreements, while assuring successful use of Cornerstone’s products on a use-case basis
• Regularly interacted with Development and Engineering teams to assure proper priorities and roadblocks for clients addressed
• Maintain various team dynamic by overseeing multiple aspects of Cornerstone’s product and Partner base, including technical areas such as APIs, SSO, and Integrations
• Cross-functional role of collaboration with various internal teams for launching of new Products through and in-between Quarterly Release
• Review and provide analytical data regularly to upper management and various teams to assure metrics and adherences.

• Consulted as a subject matter expert with various Product Managers, Technology Teams, and Client Success and Implementation
• Assured success and support of Partner base to launch new and existing clients with Cornerstone Products
• Managed team globally, in US and EMEA regions
• Trained and involved in hiring of new employees, serving as a mentor and go-to resource for guidance
• Hosted and presenting of various Training, both internally and with partners or clients.
• Worked with communications team to drive internal promotion of the company programs, initiative and collaborated with developers and production managers to market product and services.

Santa Monica Global Headquarters

• Supported Strategic Partner base on Cornerstone Product
• Provided feedback to leadership on pain points and client focused issues
• Worked on projects within the contact center to grow the business and handle service and inquiry calls.
• Coached new hires during on-the-job training and provide contact center floor support when needed.
• Directed and coordinated marketing activities and policies to promote product and service and renewed the financial aspects of product development.
• Applied sale forecasting techniques and strategic planning to verify the sales and profitability of product, consulted with buying personnel to determine the projected demand for product and services.

Pasadena, CA

• Delivered exceptional customer service while answering customer questions
• Conducted web meetings to assist customers
• Reviewed new product releases and interacting with development
• Collaborated with engineers to troubleshoot customer issues
• Provided instructions and tutorials for user support via knowledge base
• Provided support via phone calls, e-mails, and live chats for both end users and internal administrators and employees

Upland, CA

Rancho Cucamonga, CA

San Dimas, CA

• IT Tech Support - Intern
• Network and server maintenance; provided support through user interface
• Monitored and implemented data backup and recovery.
• Provided web assistance and software support through intranet.
• Implemented and maintained IT security protocols.
• Built and repaired personal computers for new and existing company employees.