James Pyett Email and Phone Number
As an experienced retail manager with a decade immersed in the world of luxury watches and jewellery, I bring a unique blend of skills and a passion for delivering exceptional customer service. Recognised for my unwavering dedication, my managerial background is a testament to my leadership abilities, proficiency in team development, self-motivation, organisational skills, and emotional resilience.My client-centric approach is deeply ingrained in my professional ethos. I take pride in being client-oriented, ensuring a personalised and memorable experience for every client. Through effective communication, I foster seamless interactions, whether it be with my team or our valued clients.Achieving goals and surpassing targets is not just a task but a consistent feature of my career. I thrive on setting and exceeding targets, contributing to the overall success of the team and the business. My knack for effective merchandising stems from a keen eye for detail, coupled with strong expertise and knowledge in luxury watches and jewellery. This proficiency extends to upselling techniques, enhancing sales revenue, and maximising client value.Operating in dynamic retail environments, I have honed my self-motivation and organisational prowess. A problem solver by nature, I adapt swiftly to changes, ensuring operational efficiency and a positive work environment. My persuasive negotiation skills have been instrumental in securing successful outcomes, contributing to the overall growth and profitability of the business.Proficient in essential tools such as Excel, Word, and PowerPoint, I leverage technology for efficient data management and presentation. Meticulous in cash handling and financial reporting, I bring reliability and approachability to every aspect of my role, fostering positive relationships with both clients and my team.In essence, I am not just a retail manager; I am a dedicated professional with a comprehensive skill set, a genuine client-centric focus, and a proven track record of success in the luxury watches and jewellery sector. I am eager to bring my passion, expertise, and leadership to contribute to the continued success of your team and the overall growth of the business.
Bucherer Ag
View- Website:
- bucherer.com
- Employees:
- 633
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Boutique ManagerBucherer Ag Nov 2023 - PresentLondon, England, United KingdomSince joining Bucherer, my journey has evolved more than I could have imagined. I first joined in November 2023 as the Assistant Boutique Manager at One Hyde Park and I was then recommended for an exciting opportunity to manage a project for the world's first Rolex Certified Pre-Owned dedicated space in Selfridges for several months. Once this was completed, I was offered the opportunity to lead the Flagship Boutique in Covent Garden as the Boutique Manager. Since joining this incredible location, I have had the pleasure of managing a team of over twenty-five people and working with over fifteen of the world's most premium watch and jewellery brands, including Rolex, Cartier, Piaget, Bvlgari and Blancpain.The business is constantly evolving and developing, with new brands joining Convent Garden. We deliver bi-monthly brand events that we create for our clients, and work closely with our brand partners. We focus on continuous training and development of our ever expanding team and continue to strive for nothing short of excellence within the boutique when it comes to our clients' experience.
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Commercial Operations RepresentativeRolex May 2023 - Oct 2023Kent, England, United KingdomI was headhunted by Rolex UK and offered an opportunity to join them in a new role they had created. This role was multifaceted, involving various responsibilities such as internal training, regional store visits, event hosting, and, primarily, interior design. My day-to-day focus was on interior design, collaborating with retailers to expand their space for Rolex. I worked closely with the team in Geneva and local architects to design new spaces on behalf of retailers, ensuring timely updates on Rolex's internal trackers regarding news, developments, and progress. This ensured that everything was completed on schedule to meet the retailers' deadlines.I supported retailer in-store 1-2-1 training sessions with the regional trainer. This involved group sessions with teams, followed by in-store role-playing exercises with each team member, providing personalised feedback. These training sessions aimed to enhance the overall client experience in the boutique, ensuring the highest standards when clients visited.As a representative of Rolex UK, I attended events, offering support to the retailer. During these events, I hosted and engaged with clients, answering questions and creating a welcoming atmosphere. With specialisation in various aspects of the Rolex brand, I provided significant support to both the retailer and the clients, drawing from my experiences attending numerous events on behalf of Rolex and my previous employer. -
Assistant ManagerBeaverbrooks Oct 2013 - May 2023South London, England, United KingdomAs Assistant Manager at Lyons Jewellers (Beaverbrooks) from September 2016 to May 2023, I led a team in delivering exceptional customer service and surpassing sales targets whilst providing one of the most incredible working environments for my whole team with a collective experience of over 125 years. My responsibilities included managing staff scheduling, holidays, ensuring fairness, maintaining customer account records, and providing feedback. Effectively prioritising tasks based on business needs, I conducted trade reports to monitor sales and KPIs. I created and delivered training across store departments, contributing to a significant reduction in the Rolex RUD rate from 23% to under 0% in six months. Additionally, I oversaw after-sale processes, cultivating strong client relationships and consistently achieving high gross sales, with the highest at £900,000 in my role as Assistant Manager. I also played a role in contributing to the highest annual sales of £6,200,000.Before serving as Assistant Manager, I was a Supervisor at Lyons Jewellers (Fraser Hart) from December 2015 to September 2016. In this role, I led initiatives for exceptional customer service, managed workflow to surpass service quality goals, maintained up-to-date product knowledge, and provided shop floor support. I also managed luxury watch displays, ensuring they adhered to brand standards.My journey at Lyons Jewellers began as a Sales Consultant from October 2013 to December 2015. During this period, I greeted and assisted customers professionally, processed payments accurately, and responded to inquiries. Building strong customer relationships, I consistently met or exceeded sales and KPI targets. I also played a key role in ensuring merchandising displays met brand expectations. These experiences collectively shaped my understanding of the retail industry and reinforced my commitment to delivering exceptional service and achieving outstanding sales outcomes.
Frequently Asked Questions about James Pyett
What company does James Pyett work for?
James Pyett works for Bucherer Ag
What is James Pyett's role at the current company?
James Pyett's current role is Boutique Manager at Bucherer AG.
Who are James Pyett's colleagues?
James Pyett's colleagues are Omed Schams, Zara Rehman, Joshua Ritler, L K, Turi Huber, Kris Nel, Bastien Stucki.
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