• Planned and executed a dynamic curriculum across technical communication, creative writing, composition and research writing, and literature course, significantly enhancing student engagement and educational outcomes.• Collaborated with administrators and faculty across Career and Technical Education divisions to initiate the development of program-specific technical writing courses.• Collaborated with divisional colleagues to update course objectives for Creative Writing 1 and 2 and the Professional Writing Program objectives, ensuring that they met current academic and industry standards and fostered critical competencies in digital communication.• Developed innovative course on writing for comics that emphasized visual storytelling and multimedia literacy, equipping students with the skills to create engaging, multimodal narratives.• Participated in grant funded Climate Solution Program to develop and integrate climate justice curriculum into technical writing courses.• Served as English Division Representative on campus wide Accessibility Technology Committee.

• Provided ongoing, just-in-time guidance and coaching on accessibility, instructional design, and technical matters related to online, virtual and hybrid instruction to faculty across all divisions and programs.• Acted as primary accessibility resource for faculty, providing training on accessibility standards, accessible document creation, and resolving accessibility issues for live courses in need of accessibility compliance.• Assisted faculty with integrating technology into the learning process.• Provided formal and informal learning opportunities through faculty roundtables, directed training sessions, and one on one coaching.• Tested proposed new applications for accessibility issues.• Planned and executed large online/virtual pedagogy and instructional resource projects focused on accessibility, executing group projects in online courses, and video recording and editing.• Co-directed multiple projects focused on enhancing DEI pedagogies in the classroom.• Co-developed and facilitated faculty training sessions showcasing effective use of digital media and the institution’s learning management system (LMS).

• Planned and executed a dynamic curriculum across technical communication, creative writing, composition and research writing, and literature course, significantly enhancing student engagement and educational outcomes.• Led comprehensive redesign of curriculum for English 335: Advanced Technical Communication, aligning it with the latest industry standards and evolving market needs, ensuring that BAS graduates are well-prepared for modern professional environments.• Initiated and co-developed a professional development institute for faculty, significantly improving their expertise in technical communication and digital pedagogy. The program emphasized the integration of the latest educational technologies and effective technical writing teaching strategies to enhance online and hybrid learning environments.

• Planned and taught courses in freshman level composition, technical communication, research writing in the social sciences, research writing in business, science, and technology, research writing in the humanities, American Literature, mythology, pre-college writing, and creative writing.• Selected as one of five eLearning Faculty-in-Residence (Spring 2020) to work with and mentor other instructors switching to online instruction.• Used instructional technology (Canvas) and pedagogies to teach hybrid (3/5 face-to-face and 2/5 online) courses and fully online courses.• Developed themed Eng. 126 course exploring the work of Joseph Campbell and modern superhero (comic book) mythologies.• Proposed, developed, and taught themed sections of English 101 examining popular culture through exploration and analysis of comics and graphic novels, examining race through exploration and analysis of various readings in race theory and critical analysis of race relations through popular media, and examining moral and ethical issues related to climate change and scientific inquiry• Awarded stipend (2016-2017) as member of the English Division Program Outcomes committee to design and execute a large scale assessment of three program wide outcomes tied to English 101.• Awarded stipend (2016-2017) as Writing Program Administrator-Adjunct Liaison to work on coordinating roundtable discussions and presentations, as well as updating division's digital resources to enhance adjunct faculty tools and resources for composition courses.• Awarded stipend in Fall 2016 to participate in a grant based course enhancement for pre-college writing course (Eng. 99) that integrated career planning, academic advising, and in-class tutoring to improve student course outcomes and long term student success.• Awarded Faculty Development Project funding in Fall 2014 to develop and deliver a conference proposal at the CCHA and WCCHA Joint Conference in September 2014.

• Delivered comprehensive training courses on Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, SharePoint, and MS Project. Tailored instructional content to accommodate beginner through advanced levels, ensuring a wide range of skills development that is essential for workplace efficiency.• Employed a hybrid teaching model, leading both face-to-face classes and virtual training sessions. This dual-modality approach catered to diverse learning preferences and schedules, enhancing accessibility and participant engagement.• Facilitated interactive, participant-centered learning environments by integrating multimedia presentations, live demonstrations, and hands-on exercises. This dynamic approach ensured high levels of engagement and information retention among trainees.• Collaborated with corporate clients to understand their specific learning objectives and developed bespoke training solutions to meet these needs.• Demonstrated strong public speaking and presentation skills throughout the training sessions, effectively communicating complex information in an accessible manner to a non-technical audience.

• Advised current and prospective Bellevue College Continuing Education students in the various Business and Professional Program certificate offerings. • Directed instructor confirmations and syllabi prep across all BPP course offerings. • Managed North Campus test center. Coordinated updates and standardized formatting to all BPP course descriptions. • Facilitated off-site trainings through Bellevue College Business Training Institute.

• Managed PCHO department to five consecutive months of over 100% to revenue performance while also improving services attach percentage in three successive months. • Managed top 10% performance in PCHO for three consecutive months during company wide "Path to Excellence" competition. Managed PE department to 800 BP improvement in revenue for fiscal Sept. versus previous three month rolling performance. • Managed PE department to 500 BP improvement in branded payment mix for fiscal Sept. versus previous three month rolling performance.

• Responsible for total store operations: sales, marketing, scheduling, inventory, customer service, and loss prevention.• Managed a 2010 Q4 125% increase in Borders Rewards Plus signups versus Q3 results; store finished 3rd in district in overall Q4 take rate versus a bottom third placement for Q3 results. • Managed an 110% increase in Q4 digital device sales versus LY. • Achieved 103% to sales plan for 2011. • Improved store self-audit scores by an average of 85% over three-month rolling score.

• Managed sales staff to 85% improvement in Borders Rewards take rate over previous two quarter results. • Developed and maintained key relationships with community non-profit partners. • Supervised weekly/monthly merchandising change outs for entire store. • Scheduled in-store events/managed store calendar. • Conducted new hire training and employee re-training. • Managed key operational metrics and implemented new store tracking procedures. • Instituted operational controls to bring store into compliance with LP and Audit standards. • Supervised and promoted Educator Appreciation Week event.

• Managed sales floor staff to achieve weekly Make Title sales goals and adherence to GREAT standards.• Supervised processing of all inbound and outbound inventory for entire store. • Managed sort room space to ensure proper inventory flow. • Supervised Inventory Process Team to ensure compliance with “Borders Best” and TTF24 guidelines. • Monitored and ensured compliance with monthly RPL (Return Pull List).

• Handled all multimedia inventory for store (consistently exceeding 3.5 million in multimedia sales a year). • Received/processed all inbound freight and shipping. Packaged/prepared/processed all outbound freight and shipping. • Managed sort room space to ensure proper inventory flow. • Processed all multimedia special orders. Shelved/pulled multimedia inventory to ensure store compliance with RPL and TTF24 benchmarks.

Instructed freshman level composition and literature courses (Wrt. 102 and Eng. 201). Worked to implement new department educational goals and assessment benchmarks. Co-instructed one section of Major American Authors (Eng. 454).

• Oversaw specific client directed process improvement projects. • Managed client databases, data loads and data updates. • Conducted remote client training sessions. • Managed client service expectations and maintained communication with call center and data entry teams to ensure timely processing of client and customer data. • Received and managed all client technology and website errors to ensure timely correction and implementation. Managed client letter set updates. • Maintained consistent client contact to proactively monitor and respond to client needs.

• Produced new organizational content for print publications and website. • Edited existing organizational content to update tone/style and reflect current research. • Managed content to ensure new and existing content fit overall organizational tone and style. • Worked to help solidify website design and intent with specific emphasis on type and volume of content offered on website.

• Proofread all agency ads for grammatical errors and ensured compliance with regional, accreditation and client directed guidelines. • Completed various copyrighting projects including brainstorming headlines, taglines and recruitment copy. • Compiled, updated and maintained compliance guideline manual. Instituted compliance logging protocols and register. • Conducted market research for new and prospective clients compiling demographic information and regional media contacts.

• Supervised data flow for print and electronic production of all assigned publications. • Managed multiple deadlines for a variety of publications (with updates between one and four times a year). • Worked collaboratively with members of Editorial, Indexing, Manufacturing, Operations, and outside vendors to ensure compliance with publication milestones and deadlines. • Ensured data integrity through consistent implementation of “best practice” procedures. • Daily use and application of SGML, XML, VISF, and FFF markup languages. • Detailed extensive examination of National Family Law publications in preparation for SGML to XML data conversion.

• Conducted single and multiplayer testing on multiple shipped titles; Sacrifice, Baldur's Gate II: Throne of Bhaal, Icewind Dale: Heart of Winter and Trials of the Luremaster, Giants: Citizen Kabuto (PS2), Fallout Tactics, and Star Trek: Klingon Academy. • Worked both independently and collaboratively to achieve team and department testing goals and benchmarks. • Completed additional writing/editing tasks as assigned for both Sacrifice and Fallout Tactics.