Geek Squad - CA/ARA (2017-2021):At Geek Squad, I embarked on my journey in the tech industry, aiming to broaden my expertise in a tech-related field. As a CA/ARA, I directly interacted with customers, providing assistance in troubleshooting hardware and software issues. I excelled in simplifying complex technical problems for clients and delivering optimal solutions tailored to their needs. Additionally, I gained hands-on experience in data recovery, operating system repair, and hardware repair for Apple products. During my tenure, I acquired the title of Apple Certified Technician. Ultimately, my departure from Geek Squad was prompted by my pursuit of a Bachelor's degree in Digital Forensics and Cyber Security.Mohegan Pennsylvania - Dealer and Supervisor of Table Games Operations (2012-present):For over a decade, I thrived in my role as a dealer and supervisor of Table Games operations at Mohegan Pennsylvania. This position demanded exceptional interpersonal skills as I consistently engaged with guests, fostering a welcoming and enjoyable atmosphere. Moreover, I handled significant amounts of currency while adhering to federal currency transaction reporting regulations and Pennsylvania Gaming Control Board guidelines. To maintain my licensure with the state of Pennsylvania, I consistently upheld the highest standards of integrity and professionalism. My tenure at Mohegan Pennsylvania enabled me to develop proficiency across various games, including Blackjack, Roulette, Baccarat, and Craps. As a supervisor, I cultivated invaluable teamwork principles that I am eager to contribute to a Digital Forensics or Cyber Security team. While my career in the casino industry has been prosperous, my passion for combating cybercrime has prompted me to seek a fresh start in this field of interest.By combining my technical expertise gained from Geek Squad and my extensive experience in a customer-facing role at Mohegan Pennsylvania, I possess a unique skill set that blends technical prowess, problem-solving aptitude, and exceptional interpersonal skills. I am excited to transition into a career in Digital Forensics and Cyber Security, where I can leverage my background to make meaningful contributions to combating cybercrime and ensuring digital security.