James R. Wilson Email and Phone Number

As a Risk Manager within the Business Continuity Risk Management team, I am responsible for overseeing and enhancing Capital One's operational resilience by providing risk expertise, governance, and effective challenge. My role focuses on ensuring the organization is well-prepared to manage and recover from disruptions, safeguarding critical operations for our customers, associates, and communities.- Lead independent governance and oversight of Capital One's business continuity practices to ensure organizational readiness to respond to and recover from disruptions.- Provide expert risk consultation to various business areas and support functions, leveraging a second-line framework to strengthen operational resilience.- Analyze data and trends to proactively identify, assess, and address business continuity risks.- Collaborate with cross-functional risk teams and partner groups, including Compliance, Third Party Risk Management, and Technology Risk Management, to drive an integrated risk management approach.- Oversee and challenge first-line risk management efforts, including Risk and Control Self-Assessments (RCSAs), Process Level Assessments, and New Product Assessments.- Conduct effective issue/event analysis and advise senior leadership on resilience strategies and risk mitigation approaches.- Deliver guidance and oversight during risk assessments to ensure a sustainable operational risk profile and compliance with regulatory expectations.- Support internal audits and regulatory interactions related to business continuity and operational resilience.- Stay at the forefront of operational resilience practices, driving continuous improvement in business continuity strategies and response capabilities.

As Enterprise Supplier Manager for Cyber Suppliers, I oversee a multi-million-dollar portfolio of industry-leading technology vendors focused on safeguarding our company from evolving cyber threats. My role involves:- Strategic Supplier Management: Managing partnerships with cutting-edge technology firms, ensuring we leverage the most advanced solutions for cyber protection.- AI-Driven Security Initiatives: Leading discussions and implementations centered on AI, focusing on enhancing our cyber defense capabilities and safeguarding AI model security.- Risk Mitigation & Data Protection: Overseeing vendors providing critical Data Loss Prevention (DLP) services, ensuring our company's data remains secure and compliant.- Integration of Business Continuity & Cyber Defense: Utilizing my extensive background in business continuity, disaster recovery, and risk management to enhance our cyber defense strategies and operational resilience.- Technology Innovation & Supplier Collaboration: Identifying and implementing emerging technologies that align with our security needs, fostering strong, proactive supplier relationships to stay ahead of potential threats.In this role, I am at the forefront of aligning innovative cybersecurity technologies with our strategic objectives to protect our business, data, and stakeholders.

As a Business Continuity/Crisis Management Professional and People Leader, I have over 12 years of experience working for Capital One. During my tenure, I have developed an extensive and diverse skill set, and gained valuable experience in mitigating risks, managing crisis situations, and ensuring the continuity of critical business operations.As a people leader, I have fostered a culture of communication, collaboration, and innovation among cross-functional and multidisciplinary teams. I have also been responsible for overseeing the development and implementation of business continuity and crisis management plans, which includes ensuring compliance with regulatory requirements, managing budget and resource allocation, and providing guidance and support to team members to ensure effective execution of the plan.Through my experience in international crisis management and business continuity, I have developed a deep understanding of how to manage risks and minimize disruptions to critical business operations. My skills and experience have allowed me to develop effective strategies to address a wide range of potential crises, including cyber-attacks, natural disasters, pandemics, and other major incidents.Furthermore, I have extensive experience in designing and executing exercises and simulations to test the effectiveness of business continuity and crisis management plans. This gave me an in-depth understanding of the importance of collaboration and effective communication in ensuring organizational resilience and preparedness to respond to potential threats.Overall, my experience as a Business Continuity/Crisis Management Professional and people leader at Capital One demonstrates my ability to lead teams and develop effective strategies to manage risks and ensure continuity of critical business operations during a crisis.

For over 5 years, I have owned and managed "The Thrifty Pilot," a web presence that provides information and resources for budget-conscious travelers. As the owner, I have been responsible for creating, publishing, and maintaining content, managing social media accounts, and ensuring the site's functionality.In this role, I have gained extensive experience in search engine optimization (SEO) techniques, WordPress, and website analytics. I have also developed strong research and writing skills, which have enabled me to create engaging and informative content that resonates with my audience.Beyond technical skills, owning and managing "The Thrifty Pilot" has also honed my problem-solving, time-management, and project management abilities. As an entrepreneur, I have had to overcome numerous challenges and setbacks, such as increasing site traffic, managing advertising partnerships, and optimizing revenue streams through AdSense and affiliate marketing.Overall, my experience as the owner of "The Thrifty Pilot" has given me a unique perspective on web development and management, which I believe would enable me to make a valuable contribution to any organization looking to expand its online presence or develop their own web-based initiatives.