As Head of E-Comm and Voice Surveillance & SAR Engineering, led teams in delivering AI-driven solutions, enhancing decision-making, optimizing workflows, and improving user experiences. Implemented AI-powered Market Abuse, Misconduct, Conflict of Intrest and other compliance risk detection, advanced data management, to drive efficiency and reduce costs

Review and streamline current processes as well as empower teams to operate efficiently and develop a strong culture to support creativity and innovation, mainly focused on key areas such as production service, quality engineering, lower region services, vulnerability management, disaster recovery/failover automation.● Successfully resolved over 12K vulnerabilities in 2023 through effective management of the vulnerabilities team of three members.● Achieved <2-hour recovery time via effective coordination of disaster recovery/failover automation for two critical apps.● Planned and introduced strategic monitoring tools, such as Splink, AppD, CloudProber, and Prometheus for application supervision.

Led team of more than 110 support engineers across global payments, financial messaging, and compliance engineering applications to provide efficient lower region services. Oversaw delivery of centralized, consistent, and cost-effective lower region and quality engineering services across global payments, financial messaging, and compliance engineering teams through effective management of more than 100 staff members. Streamlined processes, drove operational efficiency, and introduced new quality standards to ensure optimal client satisfaction. Optimized organization service performance through meticulous planning and execution. Built and headed team of 35+ quality engineers for quality assurance services in enterprise financial messaging applications.● Administered all aspects of disaster recovery and failover initiatives for enterprise applications to allow development teams to concentrate on core activities for accelerated time-to-market.● Optimized support across global payments, financial messaging, and compliance engineering through the implementation of ITIL support processes across 60+ applications.● Accomplished approx. $2M in savings by utilizing a cost-effective vendor-enabled lower region support team.● Managed software testing environments supporting all BNY Mellon LOBs and 10,000+ external clients.● Efficiently closed >3K vulnerabilities monthly by strategically managing three members vulnerabilities management team.● Attained recovery time of <2 hours via planned coordination of disaster recovery/failover automation through OneDesk for six critical business applications.

Headed team of over 60 professionals within production support to efficiently manage all facets of production operations within Citi Commercial Cards suite of applications. Monitored strategic planning, resource allocation, efficiency optimization, quality standards assurance, budget management, and innovation to optimize productivity and performance. Reviewed and aligned production strategies with broader company goals by developing new objectives. Coordinated incident resolution, decreaseddowntime, and implemented proactive measures to enhance system stability. Collaborated with multi-disciplinary teams to troubleshoot and address issues promptly for seamless production workflows. Implemented best practices and drove continuous improvement initiatives to enhance the overall efficiency of the production support function.● Played a key role in streamlining processes, resolving potential issues, and driving improvement initiatives throughout the production lifecycle by collaborating with cross-functional departments.● Led a team of over 60 production support engineers for CitiCommercial Cards and CitiDirect for Securities applications to ensure seamless production services.● Coordinated global teams across Singapore, Belfast (UK), New York, and multiple locations in India for 24/7/365 support.● Managed commercial cards with a user base of 4M and CitiDirect for securities with 64K users.● Successfully automated 100+ manual tasks and annually saved $150K.● Recognized for efficiently managing over six major incidents and more than 250 incidents monthly.

Managed a offshore team of 21 team members, Analyzed, modified, tested and optimized source code performance at leading brokerage firm by troubleshooting and resolving system bugs