James Raphael Email and Phone Number
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His return to India as Chief of the Retailers Association’s Skill Council of India (RASCI) was a choice made towards nation & skill building – and he has excelled once again! RASCI is the largest & most successful Sector Skill Council (SSC) on Indian soil. In 22 months, he has steered the company to be financially self-sustained…should there be any SSC in the world that has done it in lesser time talk to me as I’d like to learn, else share.RASCI is a section 8 (not-for-profit) Public Limited Company funded by the Government of India to function as the apex skill development council for retail in India aligned with the Ministry of Skill Development & Entrepreneurship. Leading organizations like – Reliance Group, Tata Group, RAI, Future Group, K Raheja Group, R Raheja Group & McDonald's have equity participation.A professional with ~30 yrs experience managing & improving Business, People & Processes across Concept, Consumer Durable, Banking, IT, Telecom, HR Solution, Vocational Training, Dairy & Retail companies.In his journey, he has worked with India’s largest – Retailer, Private Sector Company, Mobile Retail Chain, HR Solutions Provider, Telecom Company, Bank, 1st Private Internet Service Provider, Tyre Manufacturing Company & Consumer Durable Company besides having worked for one of the largest conglomerates in Vietnam.His varied experience is testimony of his adaptability to perform and excel no matter what the product, service or function may be – in & out of India whilst progressively managing city, state, regional, national & international profiles.In the current and past, James has played steering roles (start-ups & steady state) of a concerted strategy to build & hone skills whilst impacting business efficiency positively through process improvements & enhanced people productivity.Specialties: Strategy, Operations, Talent Development, Business & Project Management, Process Improvement, Transnational Occupational Standards & Consulting.
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Executive HeadRetailers Association'S Skill Council Of India Apr 2012 - PresentMumbai Area, India- To create a Robust And Skilled Corporate India.- To enable a Robust And Sustained Competent Industry.- To nurture Robust And Successful Coaching Institutions.- To facilitate Robust And Skilled Confident Individuals.....whilst creating a financially self-sustained RASCI. -
Director & Head - Training & Organisation CapabilityTh Group Dec 2010 - Apr 2012Hanoi, Vietnam- To institutionalize best practices with a view to create a world class talent development strategy.- To develop a succession plan for critical roles aligned with the TH Group objectives. - To create an engaged and learning culture across TH Group.- To tailor-make the People & Learning framework, policy & process across various business units of the TH Group.- To identify, recruit & manage senior management positions (expats).- To create & institutionalize the assessment centers.- To partner with institutes for joint accreditation of the already established certification framework. -
Head - TrainingThe Mobilestore Limited (Essar Group) Nov 2009 - Dec 2010Mumbai Area, India- Managing the people development for 1300 TMS (The Mobile Stores) & 7 (The Electronic Stores) spread across 200 locations in India.- Leading a team of 14 state training heads to source & develop skilled manpower in alignment with business goals.- Managing the in-house Retail Academy as a profit centre.- Exploring & expanding the pool of sourcing avenues to ensure ease in academy enrollments – established mutually beneficial relationships with Institutes & consultants PAN India.- Developing content & assessment tools customized to the business needs.- Developing comic e-strips to simplify & sustain learning. - Facilitating on-the-job coaching to ensure desired behaviors are exhibited on the shop floor.- Ensuring constant product, process & IT system updates / upgrades are disseminated to all store & non-store operation staff. - Creating a learning culture across the organisation.- Interfacing with media for all Retail Academy related affairs. -
General Manager & Head Sales Training / Business ImprovementReliance Retail Feb 2009 - Nov 2009Mumbai Area, India- Managing the End-to-End responsibility of the Sales Training & Business Improvement initiatives for all verticals within Reliance Retail Ltd. (Value Format), thereby impacting revenue. -
General Manager - Learning & DevelopmentReliance Industries Limited (Reliancedigital Retail Limited) Jan 2006 - Jan 2009Mumbai Area, India- Leading a team of 6 members comprising of specialists in content, training delivery & assessments.- Handling different roles across Training Need Analysis, Competency, Content Development, Assessment & Certification- Aligning strategically with the CLO, President & other Functional Heads to execute the signed-off training plans-at all levels- Designing & executing the NSO (New Store Opening) project from the learning perspective by rolling out the role-wise training calendar-for the corporate, store & service teams.- Building capability in the staff at all levels through the PSO (Post Store Opening) calendar. - Liaising with leading Global & Indian Institutes / Universities for world class content, competency mapping and assessments / certification tools. -
Business Performance Manager & Head Training - Wireline BusinessNis Sparta (Reliance Group Company) Oct 2004 - Dec 2005Mumbai Area, India- Assessing the business training needs of the wire-line group, with a view to impact the business outcomes positively.- Providing strategic direction with respect to people development to various entity heads-Enterprise Broadband, International Data Center (IDC), FLAG Telecom & Integrated Customer Operations (ICO) Group.- Conducting/ facilitating ongoing Training Needs Analysis (TNA) & Concern Validation Studies (CVS) either directly or through the team of 12 Circle Performance Managers.- Strategising, creating and implementing learning/ manning plans aligned with business objectives, so as to achieve the desired business outcomes.- Facilitating content creation in alignment with the training needs identified and the competencies that needed to be addressed. - Accountable for timely roll-out of training calendar nationally.- Creating service level agreements & budgets for all business training initiatives. -
Manager - Channel & Isp SalesBharti Airtel Limited Mar 2002 - Oct 2004Mumbai Area, India- Leading a team of 2 Channel Managers.- Managing the Channel & Internet Service Provider (ISP) verticals as Strategic Business Units for the State.- Recruiting & training needs for channels, internal a well as external.- Accountable for sales & revenue objectives through channel partners besides the direct ISP accounts. -
Assistant Manager - Merchant ServicesHdfc Bank Ltd Oct 2000 - Mar 2002Mumbai Area, India- Marketing of the EDC terminals to high revenue generating B2C customers.- Developing & implementing promotions to create consumer / merchant awareness & maximize revenue generation through deployed Electronic Data Capture (EDC) terminals.- Accountable for training the sales team & relationship officers on fraud management, statutory compliance's to be maintained for merchant agreements and preventive measures & store audits.- Ensuring merchant training on operations of an EDC terminal. -
Territory Manager - Channel SalesSify (Satyam Infoway Limited) May 1999 - Oct 2000Mumbai Area, India- Leading a team of 1 Sales Executive & 4 Management Trainees.- Managing sales & support functions of Mumbai branch SPs – South Mumbai, Central suburbs, Thane & Navi Mumbai.- Planning & actualising sales to achieve individual, team and branch objectives.- Developing & implementing sales and marketing strategies so as to ensure profitable area operations. -
Senior Executive - SalesApollo Tyres Ltd. Jun 1997 - May 1999Thane, India- Managing the exclusive & non-exclusive dealers for the Thane district & upcountry markets like Nasik & Navi Mumbai- Give an impetus to the dealer-fleet owner relationship which resulted in brand and dealer loyalty.- Consistently exceeded targets in the truck tyre segment by more that 150% over the previous year’s performance. - Conducted fitment surveys & trainings for fleet owners / consumers on better maintenance of tyres and MIS on life of tyres.- Ensure non-performing dealers to exceed targets by targeting & building relationships with fleet owners. - Responsible for the accounts receivable from all dealers within the district.- Responsible for developing the region by identifying and appointing dealers in unrepresented areas within the territory. -
Sales Officer - AppliancesBpl Limited Apr 1996 - Jun 1997Mumbai Area, India- Managing the BPL Gallery, Distributors & Non-Exclusive dealer network for western Mumbai.- Responsible for establishment & viability of the Direct Marketing Franchisee network vis-à-vis competition’s company driven operations.- Recruitment & Training of manpower deployed at “A” category dealers.- Designed a buddy relationship for every franchisee employee so as to ensure learning and performance improvement for each individual.- Responsible for sales & collection targets through the direct marketing franchisees, distributors & dealers - exclusive & non-exclusive.- Responsible for appointment of distributors, dealers & direct marketing franchisees.- Maintaining cordial trade relations through regular dealer meets. -
Marketing ExecutiveSouthern Greenfields Limited Sep 1994 - Mar 1996Mumbai Area, India- Responsible for marketing financial products of the company.- Responsible for revenue targets.- Responsible for follow-up on customer investment requests besides making cold calls.
James Raphael Skills
James Raphael Education Details
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Commerce & Economics -
Industrial Psychology, Accounting, International Trade -
Chetana'S Junior College Of Arts & CommerceOrganisation Of Commerce, Economics, French -
Sacred Heart Boys High SchoolGeneral Studies
Frequently Asked Questions about James Raphael
What company does James Raphael work for?
James Raphael works for Retailers Association's Skill Council Of India
What is James Raphael's role at the current company?
James Raphael's current role is Executive Head at Retailers Association's Skill Council of India.
What is James Raphael's email address?
James Raphael's email address is ja****@****ail.com
What schools did James Raphael attend?
James Raphael attended University Of Mumbai, St Andrew's College Of Arts, Science And Commerce, Chetana's Junior College Of Arts & Commerce, Sacred Heart Boys High School.
What are some of James Raphael's interests?
James Raphael has interest in Children, Economic Empowerment, Civil Rights And Social Action, Environment, Education, Human Rights.
What skills is James Raphael known for?
James Raphael has skills like Team Management, Talent Management, Training, Strategy, Leadership, Management, Organizational Development, Talent Acquisition, Performance Management, Training Delivery, Business Process Improvement, Key Account Management.
Who are James Raphael's colleagues?
James Raphael's colleagues are Sivakumar Ganesh, Md Imran, Snehal Pagare, Bharathi C, Kartik Salian, Sameer N, Ramkrishn Patel.
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