James Rauchfuss Email & Phone Number

Rochester, Ny, Us

Webster, New York, United States

Fairport, New York, United States

Webster, New York, United States

● Setup and Tear down of Community Events ● Face to Face and phone out reach to Members● Train New Hires● Expense reporting● Resource pick up and drop off

●Host Weekly Webinar & QA●1 on 1 Training with Customers●SME for New Hire training●Avg 160 onboards per month

Rochester, New York Metropolitan Area

●Work on 1 on 1 basis to resolve customers payroll issues●Handled Chat, Email and Phone calls avg 40 interactions per day●Met deadlines while maintaining high-quality deliverables.

Rochester, New York, United States

● Assist in onboarding new accounts● Provide quarterly business reviews on changes and best practices● Progress the migration of systems ● Currently manage 130 accounts with an MRR of $450k● Experience with multiple CRM's including Salesforce and Gainsight● SME for CSM team● Experience in training new hires

Rochester, New York Area

• Provide exceptional customer service to resolve customers questions and concerns via inbound calls, and email support• Provide customers with answers to questions regarding our services and our policies• Process credit card payments• Act as liaison between teams both internal and external to resolve issues for patients

Rochester, New York Area

• Provide exceptional customer service to resolve customers questions and concerns via inbound calls, chat and case support• Point of contact for management to resolve high risk/high value customers escalations• Triage customers cases into the appropriate queues for Customer Care and Tier 2, to ensure proper assignment of agent’s• Provide assistance on procedures and difficult cases to peers and management• Proactively deliver feedback to colleagues on prior case handling to ensure a consistent customer experience• Subject Matter Expert for Contact Center and Connect Platform

Rochester, New York Area

• Managing Pricing on new and used vehicle inventory for 6 dealerships• Answer Phone Calls and Chats pertaining pricing and technical aspects of vehicles• Coordinate customers appointments to provide technical assistance, features and troubleshooting

Rochester, New York Area

• Provide customers with answers to questions regarding our products and our policies• Provide agents on the floor answers to their more difficult questions to help their customers• Traveled outside of the country to provide training and support for agents in our Davao location

Education record

Regents Diploma