I am a results-driven leader with a track record of driving profitable growth through the development of new products/services or innovation of existing categories. I build and lead teams with a strategic, data-driven focus to launch practical solutions, particularly when faced with limited resources.My passion is bringing concepts and ideas to life with agile Product and Service Management and overseeing the entire end-to-end customer experience. I have broad industry experience in digital web-to-print and document services, digital marketing SaaS, telecom, financial services, retail, and more. I also have a career background in financial and P&L analysis, marketing, and customer experience. This helps me leverage a forward-thinking, sustainable approach that can be applied to help businesses acquire new customers and expand market share in a variety of challenging, fast-paced industries. I also enjoy the challenge of finding opportunities and use cases for implementing AI in resolving problems, driving revenue, and reducing costs/time. I've developed a strong proficiency in building, assessing, & coaching global teams with direct and indirect authority.On a personal level, I indulge in my creative side. I write police procedural detective novels (published one and working on my second) and enjoy photography (landscape, macro, and portraits). I also enjoy traveling worldwide, especially in cities and locations where I can get great photo shots.