• Assist senior management in implementing strategies to meet and exceed sales targets as well as execute methods of training and developing staff to drive KPI’s to positively influence the stores financial growth.• Conduct store walk through with internal and external senior management highlighting department performance, trends, opportunities and• Manage and develop my team’s performance through daily observations as well as monthly meetings incorporating recommendations for personal… Show more • Assist senior management in implementing strategies to meet and exceed sales targets as well as execute methods of training and developing staff to drive KPI’s to positively influence the stores financial growth.• Conduct store walk through with internal and external senior management highlighting department performance, trends, opportunities and• Manage and develop my team’s performance through daily observations as well as monthly meetings incorporating recommendations for personal development• Use and understand relevant analytical reports such as BI to investigate financial trends for previous year and year to date in order to prioritise strategic planning and make future adjustments to drive store performance.• Carry out key holder activities and assist with onboarding of new members of staff and provide expert knowledge and handle complex customer service situations. Oversee daily duties and expectations of a team of 18• Possess and utilise expert product and operational knowledge in order to create partnerships with buyers and allocators to secure product relatable to Glasgow consumers. Show less

• Lead department to process and service improvements to gain year on year growth through analysis and understanding of analytical performance trends.• Maintain visual of new product releases and request in demand product from allocation through the creation of• Provide and serve customers with unparalleled product and service knowledge, answer queries and maintain a visibly satisfying shopping experience whilst pertaining to the Nike service ethos.• Capability to multitask due to… Show more • Lead department to process and service improvements to gain year on year growth through analysis and understanding of analytical performance trends.• Maintain visual of new product releases and request in demand product from allocation through the creation of• Provide and serve customers with unparalleled product and service knowledge, answer queries and maintain a visibly satisfying shopping experience whilst pertaining to the Nike service ethos.• Capability to multitask due to the high volume of customers, as well as show the aptitude to effectively work both on my own and collaboratively as part of a team. Further ad hoc duties involve utilising downtime and using my Initiative to carry out any tasks or improvements that may benefit the consumers experience overall. Show less

• Voted Athlete of the year by senior management and twice voted MVP of the month by fellow team members.• Secured quick promotion from Athlete to In Store Trainer where I was responsible for: Onboarding of new staff, inspiring and leading athletes, development and training of current team, on the spot feedback for improving customer service as well as performing start of day and end of day tasks including generating daily floor plans, cashing up and writing feedback.• Significant… Show more • Voted Athlete of the year by senior management and twice voted MVP of the month by fellow team members.• Secured quick promotion from Athlete to In Store Trainer where I was responsible for: Onboarding of new staff, inspiring and leading athletes, development and training of current team, on the spot feedback for improving customer service as well as performing start of day and end of day tasks including generating daily floor plans, cashing up and writing feedback.• Significant other duties involved the creation and handling of regular team training nights, promoting brand image, ensuring history and heritage was at the forefront of service, design information packs on new product launches and liaise with partner stores to find and improve best practice training techniques.• Volunteered for Community Outreach programmes, introducing sports in local educational facilities and encouraging participation through active involvement. Show less

Meet and exceed weekly sales targets Adopt a resilient pro-active attitude, up selling products consistently to meet KPI'sAcquired significant experience handling face to face and telephone queriesAssisted with launch of e-commerce selling platformOpened and closed store, performing end of day cash handling tasksExceeded customers expectations by adopting an above and beyond service approachCarried out basic golf club repairs and upgrades