I manage the Emplifi Ratings & Reviews line of products. We collect and display shopper-provided social proof that boosts conversion. Basically, we help shoppers make informed decisions based on input from other shoppers. The content we collect includes product reviews, questions & answers, checkout comments, and company reviews.My move to Emplifi is because Emplifi acquired Pixlee TurnTo in November 2022.

• Owned internal and customer-facing technical documentation, including user guides, API reference docs, implementation procedures, and internal customer support processes.• Identified content gaps and maintained a prioritized documentation backlog in collaboration with support, sales, product, and professional services teams.• Performed technical authoring tool analysis and selected structured authoring documentation platform.• Launched the company's first public, customer-facing documentation site.• Set up site search, analytics, and feedback integrations compatible with Paligo CCMS.• Analyzed, implemented, and oversaw internal knowledge management tooling and process.• Evaluated information flow and created content strategy to enable customer-self-service.

• Oversaw the documentation accounts team, which created over 2,000 user accounts for our documentation site during 2017.• Co-administrated our documentation content management system (CMS).• Regularly provided input to Technical Communications leadership on team processes and tools.• Contributed to our Technical Communications style guide.• Accurately estimated projects and hit targeted deadlines, with no follow-up required.• Delivered new feature documentation while embedded within agile software development teams.• Mentored new team members on team processes and expectations.• Organized large quantities of content to maximize findability and reader comprehension.• Displayed a commitment to quality and customer success during regular interactions with outside companies.• Developed custom scripted solutions to address team pain points and improve efficiency. Examples includes automatically identifying broken links, deviant styling, and page permissions issues; and creating a peer review indicator tool to improve team efficiency in the documentation review process.• Advised internal resources on styles, standards, and best practices related to HTML, CSS, and DekiScript.

In this position, I did the following:• Enhanced product documentation by generating high-quality deliverables on time.• Increased team efficiency by developing an automated documentation tracking tool.• Streamlined the peer review process by creating a DekiScript-based reviews tracker.• Collaborated with the team to launch our documentation in MindTouch Responsive.• Improved existing documentation by reducing the documentation backlog.

Design evaluable course material in logic, ethics, and philosophy for university students. Create, assign, and grade a wide array of coursework ranging from video projects and presentations to logic problem sets, research essays, quizzes, and exams.Instructor of record for the following courses:- Engineering Ethics (Fall 2014, Spring 2015)- Introduction to Logic I (Spring 2014, Summer 2014)- Introduction to Philosophy (Fall 2012, Spring 2013, Fall 2013)Graduate Assistant for the following courses:- Contemporary Moral Issues (Spring 2012)- Engineering Ethics (Fall 2011)

Literature review and interview transcription of national experts in clinical ethics for a research project under Dr. Leah McClimans identifying appropriate benchmarks for measuring the quality of clinical ethics services within healthcare institutions.

Maintained front-end and back-end aspects of Biola University’s existing web sites and created new sites with a small team. These included biola.edu, talbot.edu, magazine.biola.edu, and chimes.biola.edu, along with many smaller sites.Redesigned and expanded large University sites based on responsive web design principles. Our team-centered process used the Django web framework, PostgreSQL, HTML, CSS, jQuery, Python, and Mercurial.

Extensive experience using Blackboard. Graded papers and tests and maintained the grade book for 100-270 students per semester for the following semesters: Fall 2009, Spring 2010, Summer 2010 (online), Fall 2010, and Spring 2011.

Wrote & edited technical documentation and help files for software in electrical engineering analysis, power outage management, field engineering, GIS electric network modeling, and interactive voice response systems for high-volume call handling. Job required high level of attention to detail, clarity of expression, and grammatical proficiency.

Assisted students and faculty with technical support issues via phone, e-mail, online chat, and walk-up traffic. Walked users through steps required to resolve technology problems.

Created and maintained the Department of State intranet websites of the American Embassy in Suva, Fiji and the American Consulate in Chengdu, China. This contract position included a considerable amount of interaction with clients.