 Planned, developed, and implemented IT changes, overseeing Desktop Support, LAN/WAN, Computer Operations, Systems Administration, and Security. Managed critical incidents and data center operations, ensuring robust cybersecurity protocols. Reviewed and enforced compliance with security standards in subcontracts and vendor agreements. Developed strategic information systems plans to align with organizational goals, overseeing budgets and resourceallocation.

 Led resolution of complex cybersecurity issues for customers, ensuring alignment of IT goals with business objectives. Established and maintained robust cybersecurity relationships with partners, product groups, and external bodies

 Directed IT infrastructure with a focus on enhancing cybersecurity capabilities. Managed the implementation of secure IT environments, including classified and unclassified systems. Led Windows upgrade projects and virtual infrastructure transitions with a focus on maintaining security integrity. Authored and enforced SOPs for cybersecurity processes and system upgrades.

 Managed multiple classified and unclassified networks, ensuring rigorous cybersecurity measures. Implemented SCCM and VMWare upgrades, enhancing system security and operational efficiency. Provided on-call support, managing McAfee ePO, Arcsight, and LogRhythm for enhanced security monitoring

 Led network operation center consolidation projects, focusing on secure data migrations and infrastructure upgrades. Developed and enforced security policies for server builds, Active Directory, and group policy management. Supported DOJ's Information Assurance Team with McAfee Foundstone and ePolicy Orchestrator implementationsKey Accomplishments:• Provided technical direction and leadership while offering advanced solutions to government, corporate, and other large entities. • Managed multiple teams assigned to various programs and resolved emerging conflicts.

 Directed technical support and physical security measures for the DOJ's IT infrastructure. Managed a $15 million contract, overseeing hardware/software rollouts and secure remote access solutions. Developed and enforced desktop security policies, contributing to Y2K compliance and disaster recovery planningKey Accomplishments:• Provided technical direction and leadership while offering advanced solutions to government, corporate, and other large entities. • Used lateral thinking to establish a hierarchy for balancing personnel, administrative, technical, and customer service tasks.

Promoted within six months from HelpDesk Analyst to supervisor. Tasked with oversight of daily operations regarding the internal helpdesk. Provided Novell/NT network administration to AOL users. Supported a variety of platforms, such as Windows 95/98 Windows, NT, and Macintosh. Key Accomplishments:• Coordinated worldwide remote sight hardware support for third party vendors and assisted in the hiring of new organization personnel.

Appointed to oversee daily desktop and network operations for a prominent accounting and consulting firm specializing in IT services for governmental and corporate institutions. Led network operations, ensuring the smooth running of servers, performing regular backups, installing and configuring software, creating user accounts, monitoring resource utilization, and managing user permissions. Cultivated strong vendor relationships to procure essential hardware, software, and multi-use items.Key Achievements:Delivered comprehensive technical education to state agency personnel and developed a training database to track administrative efforts.Maintained high productivity levels by swiftly and efficiently resolving network and desktop issues.

Promoted through increasingly responsible positions in the Logistics and IT support field including Storeroom Supervisor, Supply Supervisor, IT Support, Contracting Officer, Office Manager, and Training Coordinator. Directed repair parts to three Naval Vessels with responsibility for inventory, records administration and budget of $1.8 million. Provided cargo off-loading and on loading of military supplies including class A ordinance during Operation Desert Shield/Storm. Supervised nine personnel as Office Manager in support of training of Naval Academy personnel. Coordinated and scheduled technical and military training for military and civilian personnel. • Enhanced operational efficiency in Holy Loch, Scotland by organizing inventory space of over 5,000 parts into coherent storeroom with detailed records for each part.• Saved $100,000 in government funds by reconciling equipment surplus program in Souda Bay, Greece.• Increased productivity by enabling personnel to efficiently retrieve vital information by creating repair parts database that tracked parts and equipment.• Recognized as only enlisted Contracting Officer serving overseas with a warrant of 2,500.