James Rolff, Mba Email & Phone Number

Oak Park, Il, Us

Oak Park, Illinois, United States

Here, I spearheaded a team of 12 in leasing and property management, fostering continuously streamlined operations and employee engagement. I hired, on-boarded, and trained team members to ensure cohesive workflow in accordance organizational requirements and objectives. I also evaluated risks for new acquisitions, delivering strategic insights on potential impact and opportunities. As well, I developed and implemented marketing campaigns and strategies for a diverse portfolio of rental properties, ranging from affordable to luxury properties.• Maintained near 0% vacancy rate while increasing rent 10% over 12 months in 2022. For years 2010-2022 I continuously increased rent collections while maintaining low vacancy rates.• Tripled revenue collection from $7M total rent to $24M over 12 years.• Standardized lease documentation for all properties, reducing errors across all departments; digitized procedures to minimize workload and ability to scale up leasing operations in alignment with new acquisitions.• Established company policy documentation and manuals.• Implemented CRM software programs to improve sales experience.• Partnered with IT teams to design website and implement SEO strategy to outperform paid ILS sites; negotiated marketing needs for Zillow, Costar, and Rentpath.• Leveraged Yardi Rentcafe to customize tenant experience and application process.• Deployed screening, collection, and legal processes to reduce yearly evictions to zero and improving collection rate to 99.9%.• Utilized models in trend and market research data to determine rent and forecast capacity in strategic planning and business development initiatives.

*Leased apartments*Primary contact for tenant relations*Performed some accounting tasks

Master Of Business Administration - Mba, Accounting

Elementary Education And Teaching

Bachelor'S Degree, History