Responsible for the development, deployment, and execution of Lifeline Vascular Information Technology strategic plans, teammate development and performance as well as budget accountability. Directs and evaluates the design, improvement, implementation, and support of key IT initiatives and ensures effective and efficient tools and infrastructure services. Serves as a liaison with DaVita IT to maintain facilities, equipment, security, and infrastructure services. Key Achievements and responsibilities:• Work with business and IT functional area leaders to develop a technology strategy driving continuous business process improvement providing business problem-solving, competitive analysis, current and future assessment of IT systems and services to increase revenue and profitability• Maintain knowledge of current and leading edge technologies to recommend effective and efficient technical tools and solutions linking technologies to establish, enhance and maintain Lifeline IT initiatives• Provide leadership to Lifeline IT Team to overcome organizational obstacles, improve customer satisfaction, teammate employment, and facility project communication between IT, internal business customers and management

Serve as a business partner and liaison between Information Technology (IT) and the business to shape business strategy, align capabilities and deliver quality technical solutions to meet goals and achieve successful outcomesKey Achievements and responsibilities:• Primary point of contact for the business to ensure IT solutions, communication and priorities are aligned with business strategy• Develop and manage a collaborative relationship between IT and one or more business group, Strategic Business Initiative (SBI) or business process owner• Understand, assess, prioritize and validate business demands and requirements through direct interaction with business stakeholders and proactive analysis for opportunities to develop and grow the business through effective IT solutions• Determine how planned IT solutions will impact existing business processes and systems and manage their integration• Research, analyze, review, document, communicate and rationalize capabilities and value of IT in alignment with IT strategy and manage expectation for IT demand and services to meet business needs

• Build and maintain relationships with IT customers • Create and deliver presentations for customer audiences with IT updates around top customer pain points and new IT initiatives (Face to Face and Conference Call) • Collect customer feedback on operational IT pain points• Analyze/investigate customer feedback, run down IT problems, follow-up with customers• Drive IT projects that improve IT Customer Experience• Partner with Problem, Incident, Change Management, BRM, and other ITIL processes

• Assisting with business case gathering for special projects• Develop and maintain relationships within IT and with other business entities• Provide support and customer service issues for high visibility customers• Proactively identify potential concerns where existing policies and procedures might require change• Analyzes patterns of incidents and initiates corrective action to find root cause and resolve• Assists with determining strategies and options to streamline and reduce help desk call volume• Coordinate large incident causing issue resolution among a variety of functional areas

DaVita Healthcare Partners, Malvern, PA (March 2012 – Present)IT Support Services Project Manager• Responsible for day to day department specific projects• Coordinate high visible IT and non IT support issues across the country• Provide support to the Office of Chief Medical Officer for physician IT issues• Provide day-to-day direction and oversight to appropriate support teams DaVita Healthcare Partners, Malvern, PA (November 2011 – March 2012) Enterprise Project Manager• Managed large infrastructure projects across the company• Served as Deployment Lead during companywide software rollout project• Identify and resolve project issues; ensure appropriate communication to project stakeholders • Develop project plans and team assignments • Direct and monitor daily work of teams including progress toward goals • Identify resource needs and secure as neededDaVita, Berwyn, PA (May 2007 – November 2011) IT Project Manager• Solely responsible for the IT infrastructure portion of acquiring clinics across the Village• Create IT cost models and budgets for bringing on acquisition clinics to our clinical applications and standards• Work as an IT liaison between a selling entity and DaVita• Create and execute project work plans and revises as appropriate to meet changing needs and requirements• Identifies resources needed and assigns individual responsibilities to teammates or vendors• Manages day-to-day operational aspects of specific projects as assigned to me by management• Reviews deliverables weekly and/or as needed• Effectively apply our methodology, core values and enforce project standards

DaVita, Berwyn, PA (January 2005 – May 2007) IT Project Coordinator• Coordinate and schedule installations, maintenance and repair for facility network cabling and network installs• Perform IT clinical integrations of network and PC equipment• Be an upper level support person for the company help desk and other IT teams regarding IT infrastructure

DaVita, Berwyn, PA (November 2003 – January 2005)Desktop Support Tech and Account Administrator• Responsible for 2nd and 3rd level desktop support for office users and remote facilities• Add/Modify/Changes to network accounts• Hardware/software maintenance on PC’s and notebooks• Worked with infrastructure and operation teams in deploying/servicing new technologies and applications• Network/LAN workstation and laptop support in a TCP/IP environment