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James Ronan Email & Phone Number
Information Technology Administrator
at
Centra Funding, LLC
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Information Technology Administrator
Location
Princeton, Texas, United States
Who is James Ronan? Overview
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Quick answer
James Ronan is listed as Information Technology Administrator at Centra Funding, LLC, based in Princeton, Texas, United States. AeroLeads shows a matched LinkedIn profile for James Ronan.
James Ronan previously worked as IT Help Desk Manager at Kaye/Bassman International and IT Help Desk Manager at Sanford Rose Associates International, Inc.. James Ronan holds Bachelor Of Science - Bs, Business Administration It Management from Western Governors University.
Company email context
Email format at Centra Funding, LLC
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Centra Funding, LLC
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Profile bio
About James Ronan
🚀 Dynamic IT Leader with over a decade of experience in managing help desk operations, IT support, and systems administration in MSP-like environments. I specialize in building high-performing teams and implementing strategic IT solutions that streamline operations and enhance service delivery across diverse sectors.🔧 Currently, at NL Starfish Partners, I help oversee help desk operations for 160+ sites across North America, optimizing key platforms like Freshdesk, Microsoft 365, and Google Workspace. My efforts in reconfiguring SmartDeploy reduced deployment times by over 50% and saved $15/user/month by eliminating hidden software costs.🌟 In addition, I led an electronics recycling campaign to reduce tech clutter and researched software solutions for managing 100+ Microsoft 365 tenants, focusing on cost-effective, scalable options.💡 I thrive in roles where I can blend technical expertise with project management, driving initiatives that improve efficiency, reduce costs, and enhance user satisfaction. Always seeking new ways to innovate and elevate IT services.📚 I’m pursuing a Bachelor’s in Business Administration – IT Management at Western Governors University and hold certifications in CompTIA A+ and Project+, with plans to achieve ITILv4 and AWS CCP certifications soon.🔍 Let’s connect and explore how technology can drive operational success.
Current workplace
James Ronan's current company
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11 roles · 18 years
James Ronan work experience
A career timeline built from the work history available for this profile.
It Help Desk Manager
CurrentManaging Help Desk for 50+ users local and remote. Responsible for supporting Freshdesk ticketing system, Azure AD, Microsoft365, Google Workspace, Mitel Director, VPN.
Oct 2022 - Present
It Help Desk Manager
CurrentAssisting with administering Help Desk for 160 sites and upwards of 500 end users in a multi-tenant Office 365 and Google Workspace environment.
Oct 2022 - Present
Information Technology Help Desk Administrator
As the first in-house IT role, I deployed and managed Spiceworks ticketing system, including self-help and knowledge base. Improved processes for ticketing and established SLA standards. Involved in vendor management and worked closely with MSP to provide network and security support.
Mar 2022 - Sep 2022
Information Technology Help Desk
-Help Desk Specialist for MSP-Travelled to client sites to perform various IT functions-Assisted with troubleshooting various computer hardware and software issues-Troubleshoot network configuration-Deploy computers, including imaging, endpoint protection, and more
Jan 2022 - Mar 2022
Executive Recruiter And Career Coach
- Developed LinkedIn branding scorecard based on relationship with LinkedIn
- Assisted with deployment of ATS scoring model for resumes, and impact of low scores
- Leveraged emotional intelligence, communication skills, and attention to detail to write and revise script workflows for appointment setters to be used in cold calling and acquiring prospects
May 2020 - Oct 2021
Applecare Advisor
- Took troubleshooting calls from Apple customers seeking technical and customer support for iOS, macOS, ipadOS, and watchOS devices; required me to listen and be a problem solver
- Achieved average of 94% CSAT survey over the course of my employment
- Promoted to macOS technical support within 4 weeks of graduating iOS training
- Interviewed for and offered “Tier 2” technical support position within 7 weeks of graduating training
- Contributed to the internal Helpdesk documentation resource by writing instructions and workarounds for new bugs
2020 - 2020
Wireless Technical Support Advisor
- Took calls from Comcast/Xfinity customers to troubleshoot WIFI hardware connectivity issues
- Listen to customers and troubleshoot various technologies, including Windows computers, Mac, Apple, portable devices, and video game systems
- Provided world class technical support for one of the country’s largest cable/internet providers
2019 - 2019
Director Of It
Shenanigans
Responsible for all things IT for a family entertainment center, including arcade machines, POS systems, and technology. Also took on Director of Food and Beverage role.
2017 - 2017
General Manager
Doc'S Blue Moose And Norski'S Bar
Responsible for all day to day activities related to small restaurant and adjoining bar. Managed payroll, A/R and A/P, HR, and inventory.
2016 - 2017
~1 yr
Information Technology Infrastructure Specialist
- Direct support of on-site inbound call center, and remote support of off-site infrastructure
- Managed help desk staff across 11 sites, onshore, near shore, and offshore
- Created productive workflows leveraging resource management and KPIs to maintain uptime and effective deployment of end-user credentials and end points
- Communicated technical issues within all levels, from Executive to staff positions
- Responsible for all things IT, including systems, PBX, and network administration to keep the site operational 18 hours a day, 7 days a week.
2008 - 2016
~8 yrs
1 education record
James Ronan education
-
Western Governors University
FAQ
Frequently asked questions about James Ronan
Quick answers generated from the profile data available on this page.
What company does James Ronan work for?
James Ronan works for Centra Funding, LLC.
What is James Ronan's role at Centra Funding, LLC?
James Ronan is listed as Information Technology Administrator at Centra Funding, LLC.
Where is James Ronan based?
James Ronan is based in Princeton, Texas, United States while working with Centra Funding, LLC.
What companies has James Ronan worked for?
James Ronan has worked for Centra Funding, Llc, Kaye/Bassman International, Sanford Rose Associates International, Inc., The Lash Lounge, and Virtuwave, Llc.
How can I contact James Ronan?
You can use AeroLeads to view verified contact signals for James Ronan at Centra Funding, LLC, including work email, phone, and LinkedIn data when available.
What schools did James Ronan attend?
James Ronan holds Bachelor Of Science - Bs, Business Administration It Management from Western Governors University.
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