Project management, product development, complex operations. Worked closely with other department leads, manufacturing, and company founders while providing complete back-end support to ensure smooth deployments and operations at HQ and customer sites across the country. Defined, implemented, and revised operational policies and guidelines. Organized logistics and product installations. Managed procurement, warehouse operations, and tracked company inventory through ERP systems and supply chain management. Prepared and communicated internal and external KPI reports. Developed an OSHA standard across the company.

Above and below wing operations; time critical, safe, secure. Managed 24/7 airline operations while supporting multiple teams of approximately 75 people. Monitored productivity KPIs to ensure the highest level of quality and service. Identified and resolved unauthorized, unsafe, or ineffective practices. Ensured compliance with all regulatory agencies including FAA, OSHA, EPA, and US Dept. Certifications: Crew Resource Management, Complaint Resolution Official, CPR Certified, OSHA 10 & 30.

Project development with a focus on service and customer support.Worked with engineers and field techs to build and execute detailed installations, supervising multiple projects from start through delivery. Created maintenance plans to effectively service over 450 customers. Oversaw inventory control and accounts payable. Coordinated daily assignments to 50+ technicians. Built strong relationships with field operations team to support business development opportunities and improve service.