James Roten Email & Phone Number

Orlando, Florida, United States

Utilization of skills in merchandise presentation, with a strong focus on Domestics, Home Decor, and Style departmentsPlan floor sets according to VMG's while implementing personal viewpoint to strengthen visual impactMaintain organization with merchandise and ensured inventory issues were addressed and resolvedReplenish sold items for guest availability on a daily basisBack stocked merchandise from trucks that were not able to be placed onstageAssist Guests in all departments with many aspects including product knowledge, locating merchandise, and cashieringSupport other areas of the operation including Fulfillment, Drive Up, and Cashiering

Orlando, Florida, United States

Completed guests' orders for ship to home, drive up, and pick upAccurately distributed items from orders in the correct locationsWorked independently to complete tasks by deadlines multiple times on hourly basisAssisted others on the Fulfillment team to achieve deadlines based on communication from Fulfillment Team LeadCommunicated with Team Lead in a timely manner when extra support was requiredEnsured in-store guests were welcomed into the store and obtained any assistance necessary

Learned and utilized back end systems to walk Guests through how to complete goals on softwareInitiated steps and provided solutions to solve Guests' technical issuesResponded to and assisted guests by phone, chat, and email with proper etiquetteCollaborated with coworkers for support with escalated cases when necessaryDocumented internal system defects and relayed information for IT ticketingWorked on troubleshooting different software packages, hardware devices, and other peripheralsMet changing deadlines and adhering to company policy while producing high-quality workResearched required information for callers using available resourcesCross-trained to answer Passholder Help Desk and Itinerary Planning callsRecommended experiences from a wide range of product available to GuestsWorked as On-Call agent for Cast Members to contact when they needed assistance with issuesMaintained consistent courteous and professional behavior

Lake Buena Vista, Florida

Supervised a high quantity of employees in an extremely high volume store with 15,000 to 50,000 guests daily, ensuring budgets of $250,000-$500,000 are metResponsible for business needs, operations, and break coverage through online databaseAdhered to exceptional, impeccable guest standards while ensuring that company policy was followed by Cast MembersCorresponded with all levels of management throughout division via Outlook and SharePoint, and in person to ensure company standards are utilized properlyProvided feedback of daily occurrences, achievements, etc., and uploaded to SharePointTechnical operations of touchscreen point-of-sale cash register, including light maintenance, troubleshooting, and LAN connectivityInformed leadership of Cast Members' progress with Guest assistance metricsInstructed and coached Cast Members on performanceStocked and visual display of merchandise in accordance to online planners

Daytona Beach, Florida

Assembled fixtures for merchandise and store hardwareStocked and displayed of merchandise throughout store, including fixture assembly for productProvided excellent customer serviceMet sales goals while completing various tasks within departmentUsed RF Scanner to ensure merchandise inventory was correctSet and upkept department displays including graphics, ceiling banners and signs

Roanoke, Virginia

Set and upkept department displays including graphics, ceiling banners and signageTrained employees to complete or assist with tasks dealing with visual elements within storeStocked and presented visual display of merchandise throughout storeAssembled various types of fixtures for productsEnsured online planners are up-to-dateProvided excellent customer serviceSwitchboard operationProcessed shipments

Associate'S Degree, Information Technology

General Studies