• Effectively reduced delinquency an average of 20 basis points per month.• Coached staff to high performance for both productivity and quality of work. • Minimized Charge Offs to acceptable levels.• Strategic planning, creating policy and procedures, and excellent business practices.• Managed a fast-past, high-volume, call center.• Senior management reporting, budgeting, hiring, and corrective action plans. • Created dilaler campaigns, and call stratagies to increase contact and efficiencies.