In this position, my main responsibility is customer service. I take calls from doctors, nurses and other support staff who have IT related issues; troubleshoot and fix problems; create trouble tickets to document the experience; and make follow-up calls to insure the satisfaction of the user. Secondarily, I am an OU Admin of the Active Directory system. I create accounts and help administrate a system with over 10,000 active users. Tertiary duties include training newly hired analysts;… Show more In this position, my main responsibility is customer service. I take calls from doctors, nurses and other support staff who have IT related issues; troubleshoot and fix problems; create trouble tickets to document the experience; and make follow-up calls to insure the satisfaction of the user. Secondarily, I am an OU Admin of the Active Directory system. I create accounts and help administrate a system with over 10,000 active users. Tertiary duties include training newly hired analysts; assisting with the orientation for new hospital employees; creating knowledge base documentation; collecting team performance statistics; and managing the organization’s SharePoint environment and website. Show less

My primary daily tasks included customer service; billing and collections using Quicken and Excel; compliance documentation; computer systems trading monitoring; and office management. I was responsible for the creation of all design applications including website, email blasts, power point presentations, letterhead, business cards, envelopes, account forms and term sheets. My marketing duties included search engine submission and optimization; monthly performance updates to the website and… Show more My primary daily tasks included customer service; billing and collections using Quicken and Excel; compliance documentation; computer systems trading monitoring; and office management. I was responsible for the creation of all design applications including website, email blasts, power point presentations, letterhead, business cards, envelopes, account forms and term sheets. My marketing duties included search engine submission and optimization; monthly performance updates to the website and external services; and publicizing performance numbers via CTA listing services. Show less

I was hired by Alaron to manage their website. Within six months, I personally hand-coded and redesigned the site employing a new corporate identity that I created. Within a year, I moved all design in-house and took over ad placement purchasing. I established the Media Department and took on all branding responsibilities for Alaron and their thirteen subsidiary companies and Introducing Brokers. I was responsible for the creation and management of many websites, email campaigns and banner… Show more I was hired by Alaron to manage their website. Within six months, I personally hand-coded and redesigned the site employing a new corporate identity that I created. Within a year, I moved all design in-house and took over ad placement purchasing. I established the Media Department and took on all branding responsibilities for Alaron and their thirteen subsidiary companies and Introducing Brokers. I was responsible for the creation and management of many websites, email campaigns and banner exchanges. I also designed letterhead, business cards, envelopes, account forms, direct mail pieces, pamphlets, magazine ads, newspaper ads, power point presentations and trade show materials. I hired and managed nine employees and interns during the tenure of my employment with Alaron. Show less

I handled every aspect of the daily functioning of Siteunion, Inc. It was my company. I designed and maintained the website. I created all marketing applications. I handled sales, customer service, and billing - basically, all operations.