James Russell work email
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James Russell personal email
Experienced Seller and Sales leader with a demonstrated history of working in the information technology and payments industry. Skilled in Customer Loyalty, Strategic Planning, Customer Retention, Sales Management, and Leadership.
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Vp Of Global Client Success And Loyalty, Worldpay For BusinessWorldpay Jan 2022 - PresentCincinnati, Ohio, Us• Developed and implemented transformative B2B experience model focused on quality touchpoints to improve relationship and increase revenue opportunities in the portfolio. • Launched new function which increased client activation rates by 5% and reduced first year churn by 70%.• Successfully engaged with 3rd party companies to create and implement improved tool suite to improve the internal and external client experience.• Worked with Key stakeholders globally to understand challenges and implement global and local strategies to successfully reduce merchant churn. -
Sr. Director Of Client Engagement And Retention ProgramsWorldpay Jan 2021 - Oct 2022Cincinnati, Ohio, Us• Led client engagement strategy sessions across North America with responsibility to deliver short and long-term road maps to the organization.• Led cross functional teams focused on identifying challenges impacting our B2B engagement and implemented solutions that met the time constraints and budget goals leading to an annualized revenue impact of $1.5M.• Led project to deliver best in class tool to manage revenue compression, and VAS recommendations by working development teams using the Agile process. We delivered the product in 5 months with an annualized revenue impact of $2M.
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Retention And Loyalty Program ManagerWorldpay Jan 2020 - Jan 2021Cincinnati, Ohio, Us• Built revenue risk analysis to identify target products to at-risk clients leading to improved product penetration and reduced revenue attrition• Built and delivered monthly client engagement and attrition reporting packages to senior leadership teams to provide insight on attrition trends, team initiatives, and opportunities within the business.
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Director Of Merchant Retention And LoyaltyWorldpay Jul 2017 - Jan 2020Cincinnati, Ohio, Us• Lead a team with 5 leaders and 60 agents to provide high levels of satisfaction and to reduce B2B attrition.• Worked Cross functionally with business partners to reduce merchant attrition and drive merchant satisfaction through various initiatives.• Used analytics to understand trends with reseller partner base to protect and maintain processing revenue margins for Worldpay and the partner.• Decreased revenue compression from 22% to 11%.• Developed high performing team through strong Power Up coaching, improving attainment to 113% against goal.• Delivered monthly presentation to senior leaders on business performance.
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Leader Of Ip Merchant RententionWorldpay Mar 2014 - Jul 2017Cincinnati, Ohio, Us• Worked in start-up environment to define key processes to eliminate friction between teams and achieve goals.• Worked with Senior leadership to implement new B2B engagement strategy.• Utilized data to segment at-risk portfolios and developed targeted strategies that reduced attrition by 1.5%.• Developed training program for new hires and implemented company wide sales training model.• Developed and implemented compensation plans to create a performance driven environment.
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Sr. Merchant Retention SpecialistWorldpay Jul 2008 - Mar 2014Cincinnati, Ohio, Us• Consistent top performer in all KPI's with $2M+ in annual revenue saved.• Worked with clients and partners to overcome issues impacting client success to prevent revenue attrition.• Consistent top performer in all KPI's.• Subject matter expert and developed training material and trained all new hires.
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Store ManagerBig 5 Sporting Goods Jan 2005 - Jun 2008El Segundo, Ca, Us• Operated a highly successful store with 20+ employees and 2 Assistant Managers.• Increased sales all three years 8%,13%, and 7% respectively.• Drove customer satisfaction mindset as the number one goal of the store.• Planned and organized daily and future operations for the team to accomplish goals.• Created and maintained a positive culture.
James Russell Skills
James Russell Education Details
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Northern Arizona UniversityBachelor Of Business Administration - Bba -
PccBusiness Management
Frequently Asked Questions about James Russell
What company does James Russell work for?
James Russell works for Worldpay
What is James Russell's role at the current company?
James Russell's current role is Payments | Loyalty | Client Focused.
What is James Russell's email address?
James Russell's email address is ja****@****pay.com
What schools did James Russell attend?
James Russell attended Northern Arizona University, Pcc.
What skills is James Russell known for?
James Russell has skills like Payment Card Processing, Leadership, Customer Service, Sales, Strategic Planning, Customer Retention, Sales Management, Customer Loyalty, Customer Loyalty Management, Analytical Skills, Strategic Partnerships, Cross Functional Team Leadership.
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