James Rutter Email & Phone Number

Auckland, New Zealand

Responsible for managing and growing OneNets clientele and business development.☆ Successfully grown smaller accounts into large, tier 1 clients, surpassing $1M in new revenue☆ High conversion rate for inbound leads, adding multiple new clients ☆ Excellent retention rates and low client churn☆ Project managing multiple client project streams

Auckland, New Zealand

• Solely accountable for renewing and retention of 3 high tier customers. Succeeded in resigning multiple accounts totaling over $950,000 per annum
• Demonstrated ability to independently assess customer infrastructure and softwareneeds leading to additional professional services engagements achieving the mostappropriate solutions resulting in upsell and account.
• Managing migrations from on-premise customers to the cloud using best practiceAzure technologies (Azure Virtual Desktop)
• Responsible for designing, presenting, and negotiating customer proposals fromconcept to contract re-signs
• Managing technical escalations and incidents
• Member of Lucidity’s extended leadership team & CAB, driving service managementimprovements and influencing cultural change from delivery staff

• Application Defect Manager and Windows 10 subject matter expert (including SCCMand Intune)
• Working in an Agile delivery environment influencing a wide variety of technologyapplication delivery and application enhancement staff to achieve identifiedoutcomes
• Developed strong relationships with multiple DHB entities and a wide range ofhealthAlliance staff including numerous IT delivery staff and end user DHB clinicians
• Manage the remediation process of incompatible clinical and non-clinicalapplications
• Managing defects to stakeholder sign off and user acceptance
• Escalation management – focusing on high priority applications to suit deploymentplans

New Zealand

• Designed and implemented new technology systems and telecommunication projects forUnited Industries and its subsidiaries.
• VMware virtualisation, management and application deployment
• Design and implementation of wireless networks for factory environments
• Managing and implementation of digital signage/kiosk/interactive solutions
• End user support for over 1,000 users throughout New Zealand involving 11different business units in a mixed Windows and Linux environment
• IMAP and ActiveSync mail system troubleshooting, migration and setup

New Zealand

- Desktop and Field EngineerSupporting large kiwi businesses such as Lotto NZ, NZ Post, ACC. - On-site customer support for major datacom clientele

New Zealand

ANZ Win XP - Win 7 Migration I was apart of a team of field engineers responsible for reimaging, deploying and supporting end users across North Island ANZ sites during ANZ's operating system refresh. During this time, I gained invaluable experience with the Windows operating system.