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James S. Email & Phone Number
Customer Excellence Lead (Continuous Improvement)
at
Orbit Group
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Excellence Lead (Continuous Improvement)
Location
Greater Coventry Area, United Kingdom
Company size
Who is James S.? Overview
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Quick answer
James S. is listed as Customer Excellence Lead (Continuous Improvement) at Orbit Group, a with 1157 employees, based in Greater Coventry Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for James S..
James S. previously worked as Customer Improvement Lead at Orbit Group and Business Improvement Consultant at Orbit Group. James S. holds Master Of Science (Msc), Service Industry Management, Merit from University Of Buckingham.
Company email context
Email format at Orbit Group
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Orbit Group
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Profile bio
About James S.
Currently Business Improvement Consultant at Orbit Group, my role is to provide high quality process improvements that delivers tangible benefits to the customer experience, employee experience and business performance. Previously as customer experience manager, I was responsible for the strategic management of all customer interactions including service design, touch points, moments of truth, all customer feedback and Net Promoter Scores (NPS); implementing business change based on specific data sets whilst incorporating process improvement through lean procedures with the overall goal of increasing customer loyalty. Speaker at Oxford University.
Current workplace
James S.'s current company
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Orbit Group
12 roles
James S. work experience
A career timeline built from the work history available for this profile.
Customer Improvement Lead
Current
Jan 2022 - Present
Business Improvement Consultant
Jun 2019 - Jun 2022
Business Improvement Consultant
Jun 2018 - Jun 2022
Business Improvement Consultant
Jun 2018 - Jun 2022
Business Improvement Consultant
Jun 2018 - Jun 2022
Customer Experience Manager
Strategic management of all customer interactionsDesigned new service concept, created processes and touch pointsDeveloped customer experience division scope policy and processesObtained customer insight through surveys, forums and feedbackIncreased Net Promoter Score, introduced validity to research design.Implemented lean processes across business minsimising failure demand, re-work removing non-value elements.Improved service speed by 25%, reduced failure demand to 2% resulting in productivity increase of 60% and demonstrable increase in customer satisfaction
Aug 2014 - Jun 2022
Process Improvement Manager
Manage initial and ongoing analysis of all operational processesImplement new lean procedures within matrix project groupsInitiated continuous improvement stakeholders group Minimised variation in the system, failure demand, re-work and change overs reducing waste by 80 % resulting in 98% completion rates over 3 monthsReduced product contamination by 87% through red tag exercises and process mappingEliminated bottlenecks which improved production speed by 25%, leading to efficiency savings of £10,000 in 3 monthsIntroduced Pull system to minimise waste where system variables permitted
Dec 2013 - Aug 2014
Research Manager
Designed implemented and reported research for government agenciesCreated written reports demonstrating findings, resolutions and future scopeImplemented full proof data quality systems across business
Feb 2013 - Nov 2013
Msc In Service Industry Management
Dec 2011 - Dec 2012
General Manager
Sep 2004 - Nov 2012
Operations Manager
Joshi'S Kitchen Plc
Sep 2002 - Sep 2004
Team & coworkers
Colleagues at Orbit Group
Other employees you can reach at orbit.org.uk. View company contacts for 1157 employees →
NF
Nawaal F.
Colleague at Orbit GroupUnited Kingdom
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YK
Yusuf Khan
Colleague at Orbit GroupCoventry, England, United Kingdom
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ER
Esme Rattigan
Colleague at Orbit GroupCoventry, England, United Kingdom
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IP
Ian Pearson
Colleague at Orbit GroupCatfield, England, United Kingdom
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TC
Tony Crook
Colleague at Orbit GroupSheffield, England, United Kingdom
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FW
Francesca Ware
Colleague at Orbit GroupCoventry, England, United Kingdom
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LP
Lindsey Platt Mciob
Colleague at Orbit GroupUnited Kingdom
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CC
Cheryl Charlton
Colleague at Orbit GroupCoventry, England, United Kingdom
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HK
Harry Kerslake
Colleague at Orbit GroupNorwich, England, United Kingdom
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WT
Wayne Thomas
Colleague at Orbit GroupGreater Coventry Area, United Kingdom
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Nawaal F.
Colleague at Orbit GroupUnited Kingdom
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YK
Yusuf Khan
Colleague at Orbit GroupCoventry, England, United Kingdom
View →
ER
Esme Rattigan
Colleague at Orbit GroupCoventry, England, United Kingdom
View →
IP
Ian Pearson
Colleague at Orbit GroupCatfield, England, United Kingdom
View →
TC
Tony Crook
Colleague at Orbit GroupSheffield, England, United Kingdom
View →
FW
Francesca Ware
Colleague at Orbit GroupCoventry, England, United Kingdom
View →
LP
Lindsey Platt Mciob
Colleague at Orbit GroupUnited Kingdom
View →
CC
Cheryl Charlton
Colleague at Orbit GroupCoventry, England, United Kingdom
View →
HK
Harry Kerslake
Colleague at Orbit GroupNorwich, England, United Kingdom
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WT
Wayne Thomas
Colleague at Orbit GroupGreater Coventry Area, United Kingdom
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2 education records
James S. education
Master Of Science (Msc), Service Industry Management, Merit
Education record
Alcester Grammar School
FAQ
Frequently asked questions about James S.
Quick answers generated from the profile data available on this page.
What company does James S. work for?
James S. works for Orbit Group.
What is James S.'s role at Orbit Group?
James S. is listed as Customer Excellence Lead (Continuous Improvement) at Orbit Group.
Where is James S. based?
James S. is based in Greater Coventry Area, United Kingdom while working with Orbit Group.
What companies has James S. worked for?
James S. has worked for Orbit Group, Aznew Limited, Moy Park, Databuild Retail, and University Of Buckingham.
Who are James S.'s colleagues at Orbit Group?
James S.'s colleagues at Orbit Group include Nawaal F., Yusuf Khan, Esme Rattigan, Ian Pearson, and Tony Crook.
How can I contact James S.?
You can use AeroLeads to view verified contact signals for James S. at Orbit Group, including work email, phone, and LinkedIn data when available.
What schools did James S. attend?
James S. holds Master Of Science (Msc), Service Industry Management, Merit from University Of Buckingham.
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