James S. Email and Phone Number
Highly focused and driven with extensive experience in the telecommunications industry, specializing in system enhancements, migrations, automation, and overall quality assurance. A strategic and versatile leader with success in building and managing cross-functional teams to maximize production, increase employee retention, and execute projects. A loyal and dedicated Director can add value to any organization.EXPERTISE IN• Supervising cross-functional teams of up to 40 employees and maintaining all facets of quality assurance from existing and new architecture, system migrations, provisioning testing, and automation.• Providing leadership for a team of software engineers, from how projects progress through the life cycle development cycle to application testing to the design and developing of solutions.• Reducing budgets significantly by researching and investigating contracts and negotiating with prominent vendors to decrease budget for the company.
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Senior Solutions ArchitectLumen TechnologiesPort Richey, Fl, Us -
Senior Solutions ArchitectLumen Technologies Nov 2022 - PresentWfh -
Director Of DevopsZiply Fiber Jul 2021 - Apr 2022United StatesManage 39 employees, both contract and full-time employees. Maintain all existing architecture(OSS and BSS) and help develop new architecture during a digital transformation. The coverage includes new development, current system enhancements, system migrations, outage support, and trouble ticket triage and resolution.• Reduced Opex budget by examining legacy applications, performing a redundant process by another system, and investigating support and maintenance contracts with prominent vendors, decreased the funding by $2M. -
Manager Performance, Test Case Automation, And Provisioning TestingFrontier Communications Jul 2018 - Jan 2020Dallas/Fort Worth AreaOversaw 30+ employees and acted as a project manager that built and led cross-functional teams for testing internal communication of bugs in new software. Supporting OSS Architecture• Discovered lack of automation in testing environments at Frontier, which led to collaborating with QA Engineers that resulted in going from 9% regression test case automation to 84% across the stack, ultimately saving testers time and company money. • Performed audit of all tickets opened with the vendor to compare the delivery, and SLA reported issues and recovered almost $900k in cost.• Assisted with multi-organizational requirements and development meetings to address as many open stopgaps with the company's current solution for the network to ensure as much of the Access Network's provisioning is handled by an automated OSS Solution as possible. -
Implementation ManagerTerremark Jun 2012 - Mar 2014Irving, TexasAs an Implementation Manager, my objectives are to work with the customer every step of the way through the implementation process taking a lead role with the customer and internal departments. Providing constant communication to the customer is essential to the success of any project so that the customer knows where the project stands at any given time. Making sure that the customer understands the OLA and SLA timelines so that expectations are understood and not miscommunicated. At the end of the project we provide transition to post implementation making the process as smooth as possible for the customer.
James S. Education Details
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Computer Science
Frequently Asked Questions about James S.
What company does James S. work for?
James S. works for Lumen Technologies
What is James S.'s role at the current company?
James S.'s current role is Senior Solutions Architect.
What schools did James S. attend?
James S. attended Texas State Technical College.
Who are James S.'s colleagues?
James S.'s colleagues are Abhishek Gandhi, Joshua Marcum, James Bushnell, Andrew Diment, Scott A., Debbie Groves, Robert Tippett.
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