James S. Email & Phone Number

Extensive leadership experience in managing global AMS to deliver important KPIs and SLAs and Value Realization metrics. Highly energetic, results oriented, accomplished manager with 30+ years across support, implementation, testing and deployment specializing in bio-tech and healthcare information technology. Proven ability in building high performance teams, managing stakeholder relationships, road mapping, optimization, and process improvement. Strong leader with motivational management style and reputation for building and retaining highly motivated teams in a global tier 2 support organization which has excelled in maintaining or exceeding SLA’s, KPI’s and client satisfaction commitments using the ITIL and Agile frameworks. My passions include success in building relationships, strong focus on internal and external client success and identifying and resolving complex operational challenges. I am looking for a new opportunity to use my skill set to grow, learn, and make an impact with an organization that fosters a creative, accountable and collaborative culture.

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  Chief Operating Officer

  Cardinal Point Homeland Security Group

  Jun 2023 - Present - Jenkintown, Pennsylvania, United States