James Sabol Email & Phone Number

Portsmouth, New Hampshire, United States

IT Operations Support

Portsmouth, New Hampshire

Served as member of East Coast Desktop support team supporting Portsmouth NH site, providing technical support to internal clients, primarily in person, and ensuring the optimal client experience through superior service, quality resolution, returning the client to productivity as quickly as possible and, adhering to signed service level agreements with Business Units.• Increased up time of clients by adhering to signed service level agreements by providing in person support to desktops, laptops, mobile devices, printers, networks, hardware, software, conference rooms and remote assistance, computer inventory, PC deployments and special projects. • Due to closure of this Medtronic site, effectively took on additional job duties to include timely disposal of IT assets. Proactively collaborated with regional colleagues to preserve value of useful IT assets by moving to other business units in North America instead of disposal.• Successfully eliminated backlog of equipment orders due to recent implementation of ordering system. Took on this additional assignment to order IT equipment with new Ariba purchasing system for entire United States region.• Assisted Medtronic employees locally and across the country to work remotely at home to maintain productivity in response to Covid-19.

Durham, New Hampshire

Successfully developed, personally performed and delivered efficient and affordable centralized tier II desktop support and repair services to higher education faculty, staff and students by promoting and maintaining best computing practices resulting in maximum up time for the UNH computing community. • Reduced downtime for clients by providing in person second level PC desktop support known as SLA Tech for various departments, including a large UNH Facilities services department in order to reduce down time for PC related support issues. • Reclaimed valuable and finite building space on campus by coordinating large-scale electronic equipment removal service known as SEED with cross functional UNH teams and satellite offices. Organized and managed allotted space in central warehouse to effectively remove PC waste from campus. Developed positive working relationships with vendors, while maintaining organized records of disposal requests.• Improved efficiency, flexibility and availability of disposal service to (SEED) UNH campus leading to Lean Culture award for UNH IT Client Services department.• Managed centralized hardware and software support group (Computer Service Center) to provide on campus service solutions for UNH Durham community. • Added value to on campus computer store purchases by building and maintaining effective team of IT professionals dedicated to providing warranty and non-warranty repair service to campus for Apple, Dell and off brand PC computers from Windows 95 era to Windows 10. Interviewed and hired staff on behalf of department. Supervised diverse staff including 6 full time IT professionals, full time hourly staff and student workers.• Promoted standardized PC software configurations to reduce downtime for campus by use of centralized OS imaging of Apple and all major releases of Window 95 through Windows 7 including adoption and sponsoring a central Windows Deployment Service design and implementation for campus.

Durham, Nh

• Oversee daily operations for busy second level software support for UNH campus computing community. • Designed and implemented software support portion of Campus Desktop Replacement program. • Interviewed and hired effective team members including hourly, 50% and 100% FTE staff. • Later worked with my manager and HR department reclassify positions to IT II as duties and responsibilities evolved. Worked in conjunction with other technical group on campus on various projects. Example: testing of wireless network cards in support of Telecom efforts on emerging wireless networks.• Provided virus removal and operating system rebuilds to campus computing community.

Durham, New Hampshire

• Provided second level Desktop Support Consulting for Apple & Windows with a focus on Apple. • Participated and led IT projects including Computer Inventory Systems testing, Y2K readiness, PC deployment process creation and documentation.• Designed support service for student residential network connectivity.• Server admin on Win NT and Win 2000 for department backup server. • Web page development and maintenance for the group.

Durham, New Hampshire

• Computer Operator for central VMS and Unix systems, UNH Enterprise Group.• Ran weekly print jobs for central systems. • Performed data restore from tape backups on request.