James Samuel Email & Phone Number

Trumbull, CT, US

Trumbull, CT, US

• Reporting to the CTO. Lead and manage multiple application teams (30+ staff) to develop and maintain systems for multiple clients.
• Partner with Marketing to revamp customer facing websites to improve conversion. Led the efforts to rebuild a website using ReactJS to improve site speed and reliability.
• Led content management solution migration using Prismic.io to allow for quick publishing of content.
• Helped with the acquisition of a SaaS CRM application to take advantage of cost savings and reduced development time. Helped to setup the hardware infrastructure, process, and development team for the CRM.
• Onboarded additional insurance carriers for call center support and built multiple integrations.
• Helped introduce Agile methodology with Scrum/Kanban framework. Created development tribes leading to efficiencies in development while working with sales/account management teams. This led to faster turnaround on.

Trumbull, CT, US

• Onboarded and partnered with major insurance carriers. Setup the technical standards and protocols for the partnership to provide reliable service with accurate reporting. Led to increased revenue for the company.
• Worked with a team of engineers to build integrations and a variety of single page applications for brokers to collect customer relevant data.
• Helped to establish a pharmacy retailer customer retention program by building co-branding websites and integrations to retailers' customer data. Worked with a variety of API's to collect prescription information and.
• Promoted collaboration among the engineering team members by introducing new processes and new tools that helped to break down siloes.
• Coached and onboarded additional engineers to build a well-functioning team.

San Ramon, California, US

• Lead a team of six to develop and maintain integrations for multiple business applications interfacing with the Workforce Management solutions.
• Lead the development of integrations which merge workforce data with business ERP’s to help businesses to properly liquidate costs to external customers, to provide reporting metrics to manage programs, and to.
• Design and build technical solutions to improve the User Experience (UX) of vendor products while working with multiple stakeholders with varying requirements
• Provide solutions to reduce costs and improve employee efficiency. Use workforce data to show trends and analytics using a data warehouse platform.
• Establish a vendor product (Kronos Workforce Ready) as the standard vouchering tool for the company leading to productivity improvements. Partner with the vendor to continuously evolve and improve the tool’s IT.
• Lead and coach a team of excellent technical experts and manage the backlog and financial budget ($300k) for the team.

Boston, MA, US

• Managed projects for various systems used by GE Businesses and Corporate.
• Delivered a redesigned portal for Corporate Insurance, leading a team of 3 strong software engineers, that increased productivity (approximately $70K/year). Improved the overall user experience leading to a 10%.
• Partnered with functional team to change the portal into a knowledge center for all commercial insurance topics within the company.
• Incorporated and championed designs anticipating future technologies and policy changes. Influenced teams in a matrix organization to meet business requirements.
• Designed and established a process for the team (60 employees) to manage tickets for support and enhancements from end users using ServiceNow.
• Implemented a Salesforce.com instance to manage financial opportunities for large multi-year commercial sales for all the GE businesses.

Stratford, Connecticut, US

• Managed and developed applications with input from end users to make business operations more efficient.
• Developed and managed applications with input from end users to make business operations more efficient.
• Developed and maintained the QA Tracking System to manage the status and flow of parts (receiving to inspection to shipping). Incorporated ACE and Six Sigma metrics into reports created using SSRS. Used the tool to.
• Developed strategies for mobile presence and developed mobile web applications.
• Introduced Microsoft Sharepoint Services as a company-wide tool for collaboration.
• Wrote procedures for IT team for AS9100 and ACE Gold certification.

Shelton, CT, US

• Developed applications to help organization manage products and increase sales revenue.
• Led application specific meetings to gather requirements. Designed, developed, tested, and released applications to have additional streams of sales revenue.
• Introduced and led the full implementation of XSLT/XML to automatically generate monthly reports of data queried from the database.
• Implemented a standard microservice to transfer files using Apache FTP.
• Implemented an innovative process of deploying applications to multiple users.
• Started incorporating AJAX technology into web applications making pages more dynamic and user friendly.

Bachelor Of Science - Bs, Electrical Eng. And Computer Science

Master Of Science - Ms, Electrical And Computer Engineering

Master Of Business Administration - Mba, Business Law, Management Of Technology And Operations