Manager Of Public Operations
St Paul, Minnesota, United States
Successfully led 60+ staff through a reorganization that improved efficiency by combining the exhibit galleries, Omnitheater, Box Office, into a unified department. Oversaw hiring, performance reviews, and payroll. Cost Center manager with an annual operating budget of $1.3 million. Notable achievements: • Enhanced customer-service training, contributing to a Net Promoter Score increase of 5+ points. • Designed a sales incentive program that raised Average Transaction Revenue at the Box Office by $2 per sale.• Revitalized the Contact Center, adjusting staffing levels and hours of operation to better serve customers.• Launched a year-round outbound calling campaign to increase membership renewals. • Collaborated on creative teams to develop exhibit experiences about medicine and biology.• Taught student classes and led public presentations on science topics. • Developed staff and volunteer training on museum exhibit content, safety procedures, and equity and inclusion. • Partnered with the Autism Society of Minnesota to offer Sensory Friendly Sundays and improve accessibility.• Organized professional workshops with colleagues from neighboring institutions.