James Schecter Email & Phone Number

Peyton, Co, Us

Colorado Springs, Co, Us

• Instruction of Core 1 Hardware: Setup and configure Personal Computer, Printer, Network, and servers. Instruction for troubleshooting steps using various tools for computer and networks.• Instruction of Core 2 Software: Windows, Linux, and MacOS setup and configure of features for the Operating System. For security and use by users. Instruction for troubleshooting steps using the Operating Systems.• Grade CompTIA labs, homework assignments, CompTIA core tests, and final LRS papers• Use of physical and virtual computers, and official CompTIA material for lectures.• Teach 35 students at three locations in Colorado Springs, Grand Junction, and Alburquerque for a 6-week term.

• Oversees all aspects of IT projects to include due diligence initiation, planning, execution, and close stages. Define project scope, objectives, requirements, and deliverables that support business goals in collaboration with senior management and stakeholders.• Install, configure, and maintain and troubleshoot PC’s, servers, on-premises routers, and all other computer related systems, devices, and equipment. Maintain documentation resolutions and operating procedures.• Respond to internal inquiries and develops solutions for component failures and complex technical problems in all these areas to deliver a sound and stable computer infrastructure, providing exceptional support while demonstrating a sense of priorities.• Maintain internal webserver and email server Office 365. Ensure all security measures, antivirus, firewall, IDS, email scanner, etc. are functioning properly. Maintain user accounts on Active Directory networks and applications.• Coordinates with fellow IT Staff to ensure timely completion of (A) quarterly and month end processing and posting, (B) running and printing daily reports, (C) running monthly and quarterly reports and (D) preparing specialized reports as needed, (E) completing all IT related risk assessments.• Develops and maintains all the policies, standards and procedures related to IT and provides published instructional manuals and documents to help users effectively use the system to support the organizational and business goals and to ensure the security of company data and data systems.• Updates operating procedures and issues written and oral instructions to computer operators to ensure maximum productivity and utilization of the computer capacity.• Ensures all backups of al the servers are functioning correctly.• Accountable for administering and maintain all security programs, both internal, and third-party systems and advising management of any potential security threats. Acts as the bank’s security officer.

South Jordan, Ut, Us

• Support and configuration for the Pulse Secure network access system.• Support and operating system install for the Pulse Secure Client.• User Realm, role mapping, and policy setup.• Pulse Secure Cluster support.• Pulse Secure VPN setup.• Hardware troubleshooting, snapshots, update support and configurations.• Network troubleshooting for Pulse Secure connect to network.• Bookmark setup and troubleshooting for internal and external websites.• SSL cypher troubleshooting.• Software updated for Pulse Secure Operating System.• Cloud support for Pulse Secure connections.• Custom setup and troubleshooting for custom expressions.• Setup for archiving of system logs from Pulse Secure.• HTML5 Session setup and troubleshooting.• Salesforce user experience. • LDAP troubleshooting and setup.• TCP/IP Model support.

• Monthly meetings with FrontierIT management on system and software needs.• Implementation of Sandvox IP Phone system in assisted living locations.• Troubleshot and configure CCTV Security Cameras.• Design, troubleshoot, and Install of PC and server hardware configurations• Install and configure system and network hardware. • Troubleshoot Windows and Apple operating systems. • Install and configure Android and iOS smart phone and tablets.• Install high level security Cisco Mareki firewall system.• Train staff on new and installed software and hardware.• Correct hardware, software, and network related issues.• Respond to IT issues in the IT helpdesk email queue.• Ensure all security, and updates are applied to all OS and hardware.• File monthly reports on issues per month.• Review all security recording for issues.• General maintenance for upkeep of assisted living locations.

New York, Ny, Us

• Support Lead for Tier 1 Customer Support including addressing, monitoring, analyzing and troubleshooting inquiries, problems and requests from external customers with a proven 75% or more average positive case closure rate• Expert at collecting detailed information from end users to record and classify problems while applying initial support to resolve issues or escalate to appropriate support personnel as needed• Ability to multi-task while handling high volume requests and adjust to multiple and changing priorities• Technical Support for Infor ION, Ming.Le, IFS, Lawson Grid, WebUI, and SX.enterprise distribution software• Expert Technical Support Analyst for Infor Distribution Cloud including writing technical support processes and training of other support team-members• Sumo Logic Experience for SQL queries interacting with Infor Distribution Cloud log files• Progress Database Technical Support for connections, setups, and troubleshooting• Microsoft SQL Technical Support for network connections and troubleshooting• Windows, UNIX, Linux Technical Support and Administration for network connections, printer setups, and basic troubleshooting• Microsoft Office Experience for SX.enterprise excel file support• NAPT/NAT and IPv4/IPv6 Networking Support• JIRA Experience for software bug creations• UnForm and NOWDOCS support experience for network connections and basic troubleshooting for SX.enterprise• VSI-FAX support for network connections and basic troubleshooting for SX.enterprise• Various Operating System and software upgrades and patch installs.

Johns Creek, Georgia, Us

• Support and configuration of all SB, and SBG series of Motorola Cable Modems• Support and configuration for all Netopia/Motorola ADSL Modem and routers• Support and configuration for all Netopia/Motorola Enterprise routers• Support and configurations for ARRIS TG, TM, CM, WBM Telephone/Cable Modems• Support for Motorola IRD Cable Television Digital/Analog equipment• Support for Motorola Cable Splitter, Signal Booster, and Cable Television Set Top Box• NAT/NAPT and Firewall configuration and support• Category Ethernet cable and 802.11x Wireless support• ARRIS Web, MotoMail, and MotoChat Technical Support• Microsoft SharePoint experience• RightNow Technologies and Salesforce Experience modifying and testing order processing systems using C++• Recommendations for hardware driver updates and Operating System patches of personal and business networks

• Installation and configuration of PC based applications and system troubleshooting• Linux installation and software package updating • PC sales and parts for various applications in business, personal and gaming system design• Consulting with hardware upgrades and system modifications• Problem-solving for systems with multiple hardware drives and adapters• Virus removal and antivirus troubleshooting• Atrix database experience • Various Operating System and software upgrades and patch installs.

Washington, Dc, Us

0311 Basic Infantryman.

Bachelor'S Degree, Computer Information Systems-Networking

Associate'S Degree, Computer Information Systems

Associate'S Degree, Computer And Information Sciences And Support Services