James Scott Springmann Email & Phone Number

Falls Church, VA

Some of the duties of a Customer Care Operator include responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting clients with building and elevator access security, assisting with special projects, performing administrative functions as.

Duties for a Customer Service Representative included answering emails and phone calls from customers on a variety of matters, reviewing and processing customer orders, returns and return requests, coordinating with Product Managers, Marketing and Operations to fulfill the customer’s needs, and working with distribution warehouse and shipping carriers.

Primary duties for this position include assisting Costco members with advice regarding the purchase of major items such as jewelry, HDTVs, computers, digital cameras, and other electronics. This requires a working knowledge of specifications and applications for these items in order to provide helpful advice and assistance to members purchasing these.