James S. Email and Phone Number

Contract with Northside Hospital Forsyth• Provide technical support of hardware and software applications to end users throughout the hospital system and affiliate practices.• Routinely test systems to ensure functionality in a 24x7x365 environment.• Generate weekly reports to document incidents and resolutions of over 200 physician PCs around the campus.• Collaborate with cross-functional IT teams to enhance system performance and increase operational efficiency.• Image and deploy desktop and laptop PCs throughout the hospital system and associated physician practices.• Participate in project discussion and implementation as assigned by management.

• Proven track record of exceeding sales targets and quotas consistently.• Demonstrated expertise in building and maintaining strong customer relationships.• Adept at understanding customer needs and providing tailored solutions to enhance their experience.• Trained and mentored new sales agents to improve their market knowledge and sales techniques.

• Deployed and maintained network infrastructure to ensure high availability and performance.• Provided timely and effective technical assistance to end-users, resolving hardware, software, and network issues via phone, email, or in-person.• Installed, configured, and maintained desktops, laptops, printers, and peripherals to ensure optimal performance and functionality.• Collaborated with stakeholders to implement solutions in alignment with business objectives.