Following the change of company name from GVC to Entain, I broadened my role to incorporate, not only change communications and engagement, but also leadership for retail learning across the shop and field estate.Working with the Retail HR Director, Operations Director and Retail Managing Director, I am responsible therefore for engagement and learning strategies that impact 14,000+ colleagues.Specifically, I lead a team that drives and delivers cultural change, leadership development, career growth and onboarding/induction. My personal responsibilities are:• Identifying opportunities for learning through Organisational Development “events”. In 2020 and 2021 this included end to end production and broadcast hosting of internal conferences designed for both a virtual and in-person audience• Creation of a communication "suite" to engage colleagues with business activity and agenda. In 2020 and 2021, this included pre-production, hosting and post production (adobe audition / adobe premiere) of a popular internal podcast received by all shop colleagues. In addition, I also produced a film that was designed to energise and encourage colleagues to donate to Entain's charity partners. This resulted in over £50,000 of donations.• Developing the Retail Learning Strategy• Creating strategies with the Retail Projects Team to develop upcoming programmes• Manage external relationships with training providers / thinkers / producers• Implementing the Retail Learning Pathway and training interventions for the Retail Senior Leadership team including Department Directors, Regional Directors and Regional Operational Managers• Owning and managing the Retail Learning Budget• Driving all National Retail Forum Strategies and Activity, ensuring outputs are communicated across the retail estate.

Having established a partnership with GVC through consulting with them at my own business, The Happy Engagement Company, I was recruited permanently to lead on business change and engagement.Primarily working with the retail estate (Ladbrokes and Coral), I am proud to have helped drive the company to success through working on people strategies for its 14,000+ retail employees. This included significant change programmes:• Communication and Engagement strategy for the response to the government's change in law for Fixed Odds Betting Terminals.• Creation and Management of the Employee Forums, who played a pivotal role in helping to save as many jobs as possible.• Keynote guest speaker at UK wide retail roadshows, designed to engage colleagues with the retail strategy for 2020.• Consulting, design, implementation and analysis of the employee survey• Tactical interventions to engage colleagues through 1) The merger of Ladbrokes and Coral 2) The Acquisition of Ladbrokes Coral Group by GVC• Engagement and communication strategies for colleagues during the global COVID-19 pandemic including response and impact of the Government's Job Retention Scheme.

Founder and MD of change, communications and employee engagement consultancy.Across the two year period of establishing and managing The Happy Engagement Company, I was hired to consult and implement change with many leading brands including GVC, Ladbrokes Coral Group, CDC Group, Cherryduck Productions and Arts Academy.I consulted with senior board members and leaders on a variety of change initiatives including:• Internal Communications design and content management• CSR, Employee Volunteering and Community engagement• Employee engagement Lifecycle Gap Analysis and implementationBy year two of operations, The Happy Engagement Company were proud to report healthy profits.

Responsible for leading a team to deliver all Employee Engagement and Corporate Responsibility activity across News UK. Key achievements include:• Delivering the company-wide employee opinion survey including planning, execution, data interrogation, internal communications and results engagement with senior executives and staff. • Leading News UK's Corporate Responsibility activity, implementation and communication of our strategy both internally and externally with charities, staff volunteering, charity relationship management, editorial partnerships and consultation to help deliver impactful in paper campaigns (The Sun's Column Idol, The Times' Party Conferences and Sunday Times Change Makers) and managing all charitable donations (Payroll Giving, Matched Funding, Chairman of Local Charitable Committees).•Influencing the editor of The Sun to partner with breast cancer awareness charity, CoppaFeel! with the six month Page 3 campaign that saved reader lives. In addition to the editorial partnership, I was also the lead producer of a Sun sponsored concert, "Busting to Sing" at The Palace Theatre, London raising thousands for the charity to critical acclaim.•Designing and managing the internal recognition programme, the "ABCs" (Above and Beyond the Call) which celebrated the achievements of those staff who have done a brilliant job. This role included the internal communication strategy for recognition, judging and prize sourcing.• Leading on the company-wide Long Service Awards, which recognised hundreds of staff each year with an awards ceremony and specially commissioned memories film• Delivering company-wide engagement events such as the "News Worth Playing For" football and quiz tournaments with all departments and hundreds of employees.

Worked in partnership with all departments across News International both in head and regional offices enabling the business to develop through its people. I was personally responsible for:• Launching the first ever company-wide Graduate Programme. This included leading a graduate programme team to scope, design and deliver the end-to-end graduate recruitment branding, marketing, application management, assessment centres, two week induction and ongoing graduate development.• Launching the company-wide Volunteering Programme. This was achieved by building and maintaining a relationship with two charities, The Prince's Trust and Trees for Cities. Staff were given four days per year to volunteer with these charities on a wide variety of opportunities both individual skill and collaboration based.• Delivering robust Performance Management in response to key changes in policy. This included the communication of the new process, management development and HR Business Partner development.• Leading on Internal Communications for the launch of and editorial wide technology change programme. Entitled "Newsroom 360", the programme essentially changed the way journalists on all titles processed copy for publication in both paper and online environments.• Employee Engagement lead for company-wide London 2012 Olympics activity. Working in partnership with colleagues from all business areas, this role was integral in involving and motivating our staff with the Olympics and our approach as a publisher

Responsible for managing a number of key HR projects including:Internal communications for the launch of employee and manager self service online tool (Newspeople).Developing the News International employer brand project that included review and implementation of new on onboarding process (pre joiner material and company welcome CDs, company-wide induction programme) and launch of flexible benefits such as career breaks and Recommend a Friend recruitment scheme.Working alongside Head of Internal communications to deliver a series of staff communication and engagement events (@news forums - premier league preview, Mayor of London, Ashes preview, election debate) and to co-edit the internal news on the company intranet.

The training team was responsible for delivering all training activity to the 300 - 400 commercial executives. Specifically, my role included planning, delivery and evaluation of:• Monthly 2 week advertising induction for all new starters• All sales training courses (AIDA cold calling, Field Sales, advanced negotiation skills, intro to ad agencies and tactics)• Media specific training courses (intro to media research, circulation, readership, reader lifestyle, branding)• System training courses (Enterprise advertisement booking system, IMS research tool, Proclarity ad booking data tool, Microsoft excel, PowerPoint and word)• Procedural training on advertising workflowAs the training team moved under HR to include company wide training my role broadened and included:• Soft skills courses for all departments (presentation skills, influencing skills, stakeholder management)• Managerial training (Intro to management, performance management)• Team building (on and offsite including "Play in a Day")• Train the Trainer. A particular success was in 2004 where I was responsible for establishing the training department at the New York Post

Working on both The Sun and News of the World, I was part of a team that was responsible for generating new creative advertising concepts for the papers and then selling these to agencies and clients direct, both in the office and in the field. Successes included:• Launch of first web specific advertising section in a national newspaper (Go Surfin')• Selling to Amazon their very first UK press ad• Launch of nightclub advertising section (Go Clubbing)• Premier League preview advertising section• Guild of Q Butchers reader offer advertorials

Under News Group Newspapers, I worked specifically on The Sun Newspaper's recruitment advertising section. Accountabilities included:• Selling advertising space to potential clients• Account management of a patch of regular and semi regular advertisers• Appreciation for The Sun brand, its circulation, readership, market share, competitive set• Design, creation and booking of smaller advertisementsParticular success included the launch of a printing and publishing section and regular advertorials sold into the London only recruitment supplement