Won Non-Commissioned Officer of the year competitions at battalion, brigade, and 1st Army Division East levels in 2011Won Non-Commissioned Officer of the year competitions at Battalion, Brigade, 1st Army Division East, and 1st Army division levels in 2012• Evaluate units at the squad and platoon level in accordance with basic doctrine and unit developed Tactics, Techniques, and Procedures. • Create and direct training for Tier level 10, 20, and 30 tasks in accordance with unit needs. • Facilitate after action reviews for a guided discussion to highlight unit strengths and develop plans to address weaknesses in the execution of the unit's mission. • Assists leadership in planning and execution of the unit plan, offering insights through the military decision-making process. • Acted as subject matter expert and gave blocks of instruction on the safe use of semi-automatic and automatic firearms, and proper use of secure communications equipment.

• Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.• Use strong verbal and written communication skills to guide users through troubleshooting steps and fixes.• Diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.

• Processed approximately 500 support cases weekly via Oracle RightNow and Salesforce with email and live chat. • Used strong written communication skills to assist users with common issues, to deescalate player frustrations, and to resolve conflicts with mutually beneficial solutions. • Functioned as desktop support troubleshooting custom applications in a .NET environment.• Assisted users with technical issues with Windows Operating System, user routers and networks, as well as general PC troubleshooting. • Resolved issues with user accounts by implementing password resets, changing emails, enabling 2FA, and account recovery. • Monitored network activity to rapidly detect and report issues to network engineers to minimize down time, identify trends, and points of failure in the network. • Assisted in coordinating with overseas representatives for German, Russian, French, Polish, and Spanish language support. • Acted as the primary point of contact for all customer side billing issues. Coordinated with Sony, Microsoft, Xsolla, PayPal, and Level Up to investigate and resolve billing issues. • Developed and authored internal documentation as reference materials for new hires and managers.

• Provided access control at work sites to prevent unauthorized personnel from gaining access to sensitive areas. • Acted as an adviser to the site owner for loss prevention strategies and safety issues. • Provided theft deterrent to minimize shrink of client inventory. Observe, detect, and report all violations of client policies directly to the client. • Used CCTV to observe customers in store areas to prevent shoplifting, as well as to observe exterior areas for trouble spots during car shows.• Helped with the logging, inspection of loads, and customer service operations of client site.• Earned ACT certifications 1, 2, and 3 as well as 23 certificates of training from the Securitás e-learning course. Earned 17 certificates of achievement from FEMA in Emergency Management during this time.

Accurately sorted and processed over $500,000 of returned merchandise from stores all over the country Sorted and credited merchandise with 98% accuracy at a rate of 70 parts per hour.Assisted co-workers with accomplishing tasks deemed critical.

Assessed individual customer needsDesigned appropriate insurance solutionsBalanced customer resources with customer needs.

Maintained the morale, health, and welfare of eight soldiers. Professionally developed subordinates for positions of greater responsibility. Assisted the platoon leader in planning and execution of missions and tasks. Prepared and gave blocks of instruction to subordinates on mission essential tasks. Maintained accountability of over $100,000 of equipment.