James Shields Email & Phone Number

Brisbane City, Qld, Au

Gold Coast, Queensland, Australia

Management of the Support Team looking after Cambium Wi-Fi products. This role encompasses case management, customer escalations, policy/procedure development & training on all products which includes the new Wi-Fi 6 AP (802.11ax).Responsibilities also include liaising with Engineering to ensure timely resolution to customer reported issues. My role also includes mentoring front line support on Wi-Fi products & technologies, along with providing professional services on large Wi-Fi projects.

Gold Coast, Australia

Work with customers, partners & Cambium Engineering team to identify & resolve any customer reported issues with their Wi-Fi networks. My role also includes mentoring front line support on Wi-Fi products & technologies, along with providing professional services on large Wi-Fi projects.

Brisbane

Umpire games in National competition.

Gold Coast

Assist with highly complex and unique Wi-Fi networking challenges reported by clients, TAMs, and sales engineering teams in mission-critical environments across verticals including LPVs, government, education, healthcare, and hospitality.Engineer high-performance Wi-Fi solutions remotely in cooperation with clients' engineering staff and major decision makers. Interface between multi-tier support teams, field/sales operations teams and technical partners. Track and document client issues and their resolution using CRM Software (SFDC), making significant written contributions to internal and client-facing technical knowledge bases.Configure & maintain a LAN/WLAN environment for use in reproducing issues reported in the field. Streamline resolution, prioritization and documentation of client issues to provide world-class enterprise support amidst high-stakes obstacles. Provide technical sales support and engineering design and support to the client base and TAMs. Participate in on-call rotations as necessary.Certified : Xirrus Certified Wireless Technician Certification (XCWT)Key Skills, Abilities & Technologies:802.11 a/b/g/n/ac, Encryption, Authentication methods, Packet FilteringVLAN's, Switch Configuration802.11 and 802.3 Protocol AnalysisWireless client and controller configurationConfiguration via RADIUS AAA, Syslog, DHCP, DNS, SNMP

Queensland, Australia

Assist with highly complex and unique Wi-Fi networking challenges reported by clients, TAMs, and sales engineering teams in mission-critical environments across verticals including LPVs, government, education, healthcare, and hospitality.Engineer high-performance Wi-Fi solutions remotely in cooperation with clients' engineering staff and major decision makers. Interface between multi-tier support teams, field/sales operations teams and technical partners. Track and document client issues and their resolution using CRM Software (SFDC), making significant written contributions to internal and client-facing technical knowledge bases.Configure & maintain a LAN/WLAN environment for use in reproducing issues reported in the field. Streamline resolution, prioritization and documentation of client issues to provide world-class enterprise support amidst high-stakes obstacles. Provide technical sales support and engineering design and support to the client base and TAMs. Participate in on-call rotations as necessary.Certified : Xirrus Certified Wireless Technician Certification (XCWT)Key Skills, Abilities & Technologies:802.11 a/b/g/n/ac, Encryption, Authentication methods, Packet FilteringVLAN's, Switch Configuration802.11 and 802.3 Protocol AnalysisWireless client and controller configurationConfiguration via RADIUS AAA, Syslog, DHCP, DNS, SNMP

Management role looking after Wi-Fi Systems Engineers in Australia, New Zealand & SE Asia.

Wi-Fi surveying, designing networks, installation of networks & assistance in making sure wireless network working as expected.Providing the Highest Performing Wi-Fi Solutions throughout Australia, New Zealand and South-East Asia.* Full Site Survey and Wireless Network Design* RF Planning, Management & Troubleshooting* Network Design Consultation* Wireless Network physical installation + configuration* Building great customer relationships* Post and Pre-Sales Support* Channel Partner & Customer Training

Wangaratta, Victoria

Management role overseeing IT infrastructure for all of the College. This included Administration, Teachers & Students.

General IT assistance with servers, desktops, medical equipment & phones systems. Primarily at Albury-Wodonga Private Hospital & Albert Road Clinic, but also worked at many other RHC sites, as well as outsourcing to Border Medical Imaging.

Bachelor Of Applied Science, Human Movement

Victorian Certificate Of Education