James Silvas Email & Phone Number

* Assist in assigning slot floor staff to ensure staff levels appropriate to business need.* Ensure assigned slot floor staff responds to guest service requests, machine service lights, radio service calls or management service instruction.* Promote 4 Star /4 Diamond guest service, professionalism and team member morale. Maintain leadership presence on the casino floor for support and positive interaction with all team members and guests.* Keep Slot Shift Manager informed of all pertinent business information, staff issues/concerns and any irregularities in play. Continually observe players and machines for honest play.* Ensures compliance with Title 31 requirements and pertinent gaming laws.* Maintain communication and cooperation with other shifts and departments.* Performs other job related duties as assigned.* Responsible for Supervising Secondary Casino ,Casino Morongo, with 300+ machines as well as Travel Center with 100 Machines

• Authorize and verify jackpots /overrides. • Handle guest disputes/concerns up to $300 with guest satisfaction. • Update and maintain guest files/data • Ensure machine accuracy with Jackpots and or reporting of any illegal activities. • Dispatch and respond to radio calls • Checking out BA Canister Release Key • Managing the floor by walking assigned area ensuring that all departmental and company policies are being adhered to. • Administrative Duties- scheduling, various daily reports (shift, variance re-cap, override, etc…), disciplinary action, team member journaling, merit recognition and evaluations, training/coaching. • Establishes and maintains guest relationships with all guests through regular day to day guest interactions with all internal and external guests. • Responsible for at Start of shift, check-out radio, keys and assess zone floor coverage. • Responsible for at End of Shift, check-in radio, keys and pass-on any pertinent information to incoming SOS

• Excellent guest service skills and the ability to use good judgment when dealing with difficult situations.• Responsible for direct supervision of slot team members in assigned area.• Responsible for maintaining excellent guest service levels in your assigned section at all times by ensuring all slot team members are successfully performing their job duties.• Verification of hand paid jackpots.• Possess knowledge of various gaming devices and their functions to properly assess different situations that will arise. • Assist in completing performance evaluations for slot team members.• Recommend and administer progressive management(s) as necessary.• Assist the Slot Shift Manager/Assistant Slot Shift Manager in scheduling of team members for an assigned shift.• Maintain an effective daily section schedule for assigned area and recommend/execute changes needed to maintain proper floor coverage.• Maintain security of funds and equipment in assigned area/shift.• Issue equipment to slot team members.• Reports all situations that require attention to the Shift Manager/Assistant Slot Shift Manager.• Display good decision making abilities, motivates slot team members and demonstrates effective supervisory skills.• Must adhere to all Soboba Internal Controls and Soboba Casino operational P&P’s.• Ensure excellent guest relations are maintained.• Maintain excellent grooming and personal conduct according to Soboba Casino Standards.• Other duties as may be assigned from time-to-time.• Directly supervises 10-100 team members within the Slot Department. • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. • Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding• Administering progressive management(s) to Team Members; addressing grievances and problem solving.

San Jacinto

• Initiate and issue hand paid jackpots, minor repair of electronic gaming devices.• Currency exchange, maintaining security and accuracy of assigned funds, and in full accordance with all operational policies and procedures.• Observe and maintain contact with guests within an assigned section and render assistance as necessary.• Perform currency exchange and other cash transactions.• Responsible for the security and accuracy of assigned bank/funds.• Perform minor repairs on electronic gaming devices as needed.• Contact required team members for malfunctions requiring technician assistance.• Maintain positive interaction with guests and fellow team members on a constant basis.• Possess excellent verbal communication skills in order to promote positive and professional image.• Remain on feet for long periods of time and walking the casino floor for the length of assigned shift.

• Stocks and rotates all dated product in all beverage storage coolers• Rotates, fills, and maintains Berg liquor dispensing system• Transports and maintains all CO2 tanks as needed throughout the casino floor• Takes daily Production stockroom inventories for proper accountability• Assists in weekly inventories taken by inventory control• Conducts monthly bar audits at all bars and service bars• Programs bottle spouts as it pertains to the Berg liquor dispensing system• Maintains and follows proper safety and sanitation procedures• Abides by all liquor laws and policies set forth by PR&C.

•Stocking of clean china, glassware, and flatware. •Moving soiled China, glassware, and flatware to the dish room. •Assisting servers sort pre bussed china, glassware, and flatware. •Sort china, glassware and flatware •Stocking of sodas, juices, teas, and condiments. •Stocking beer and wine in Main Service Area. •Assisting servers and bussers in their assignments. •Sweeping and picking up items in Guest service areas •Service station clean up