James Sim Email & Phone Number

Penang, Malaysia

o Identify marketing opportunity by customer needs and planning marketing tools to attract customer to order with us. o Handle customer order processing and follow up delivery status of order to avoid any delay.o Respond to complaint from customers and give after sales support when needed.o Responsible for the monitoring of daily sales administration and operation function.o Prepare costing & quotation based on customer inquiry.o Experienced in SQL accounting system for quotation purpose. o To develop new business from potential customer and also get more business from existing customers.o Establish and maintain good business relationship with customer to meet their satisfaction.o Prompt attention on customer issue and inquiries on project requirement, current project status.o Managing customers’ project status & aging within committed delivery lead time.o Proactively identify, propose and implement improvement to systems and process in order to achieve total customer’s satisfaction.o Visit customer regularly to keep track of customer needs, to get market information and competitor activities feedback.o Determine customer background & allocate appropriate credit limit & payment term.o Monitoring on customer payment collection to avoid any payment delay. o Provide sales & marketing training, coaching & monitoring of sales executives. o Review weekly sales report from Sales Executive. o Reporting to top management on monthly sales report & new account accomplished. o Initiative monitor Sales Executive to approach new customer & ensure their KPI is achieve. o Achieved monthly personal sales target & group target. o Completed UL project. MH 62987

Penang, Malaysia

o Prepare and send out invoices, debit/credit notes and statements of account to customers promptly.o Experienced in cancellation of Invoices, cancellation of memo, refund to customer for over-payment and others. o Performing cash forecast weekly.o Manage queries from customers and BUM and follow up on invoice related issueso Prepare AR aging reports, and update collection status by monitoring customer accountdetails for non -payments, delayed and other irregularities.o Check with the site planner to ensure the quantity and amount of goods delivered are tied with the Purchase Ordero Manage debt recovery process to meet collection targets, and ensure timely follow-up with customers.o Able to manage the situation where by the payment is not able to collect on time. ( Etc : call, escalate to Business Unit Manager, on hold our AP - have transaction with each others.)o Work with customer to develop a repayment plans for delinquent account.o Follow up with new customer to understand their payment cycle, payment cut off and etc.o Determine and Monitor credit limit in order to prevent credit exposure. o Perform account receivable reconciliations.o Facilitate in and perform process improvement initiatives.o Assist in month-end close activities and carry out reporting activities according to deadlines.